Great location within walking distance to everything (we even walked over from the railway station wheeling our suitcases, so you know it wasn't too far away!) It's a lovely historic building, and has a good breakfast selection. But best of all were the very, very helpful people. What more could we want?

My family stayed in the Carlton House Hotel for 3 nights in the beginning of August. It was very good value for 2 double rooms and the location was wonderful. The short walk into York was no problem at all and it saved all the hassle of having to park the car in the town or catch the bus. The car park is small but we left our keys with the proprietors and they were happy to move it when necessary which was nice of them. The rooms were reasonable size and my husband and daughter slept well in the beds (unfortuantely I am rather more fussy - but as we are used to sleeping on a water bed it is no surprise really). The shower rooms were modern and good sized and I really liked the fact that they left us fresh bottles of water and biscuits every day. The Hotel has loads of charm and some great character features which were welcome respite from the Holiday Inn type of accomodation. The breakfast was just fantastic and although limited in choice more than made up for it by being so perfectly cooked and fresh. The staff in the breakfast room were lovely and friendly too. We were recommended an Italian restaurant by the owner and were not disappointed as it was delicious. We also recommend Brigantes, a non smoking pub a short walk from the Hotel towards the city. The food was delicous.

The only small negatives I could say were that the rooms were not vacuumed every day ( but I am dead fussy on cleanliness) and that the checking in and out process whilst very efficient and not unfriendly lacked any particular charm or warmth ( not even a polite "did you enjoy your stay or was everything okay"), from the proprietoress . As I say minor things but the hotel was such good value and the location so great and the breakfast so wonderful that I would definately recommend it to others.

P.S. The Hotel is on a busy main road so if you are a light sleeper bring earplugs.

We've just returned from an extended trip to the UK and Scotland.With one exception(which turned out great) we depended on Trip Advisor reviews to help with our booking decision. Carlton House is located about a ten minute walk from from Old York. Since we are walkers this distance was was no trouble at all. Indeed, we discovered a couple of very nice pubs on the way! Our room was beautifully done with a great shower and superior bedding. Our English breakfast was served to our exact order and enjoyed in a very nicely done Breakfast room. Mark Richardson, our host, couldn't have been more helpful. Since we were in a rental car, parking was a key issue for all of our stops. Carlton House had safe and secure parking on the property. As fairly experienced travelers, we've learned to sort through the "BS," reviews - good and bad - that are posted on some sites. As a result of careful research we've rarely been disappointed by our bookings. The Carlton House exceeded our expectations.

We stayed at the Carlton House Hotel for 2 nights in June. We had chosen this hotel based on the many positive reviews on this site. We have to say we were disappointed in the room and appalled with the poor attitude of the managers and would not recommend this hotel to others. Our triple room was a good size, however the decor was mismatched and tired looking, and the beds were very hard.. There was a miniscule television ( 12") and only one of the 3 beds had reading lamps. The hotel is situated on a very busy street with many buses, ambulances etc. going past. Our room was located at the front and it was so hot and stuffy that we had to keep the windows open at night. The street noise made sleep impossible. The first night our TV wouldn't work, but when we went to the front desk at 8:30pm to speak to someone, we found a note stating that reception was closed and giving a phone number to call in case of emergency. We also had an issue with the parking ,which is in a tiny space behind the hotel. We ended up having our car blocked in by someone whom the manager had allowed to park for the day without leaving their keys. We were very unhappy with his handling of this situation. Not only did he not seem the least bit apologetic, he accused us of telling him we wouldn't be using our car that day- a total fabrication, and that we shouldn't complain since they didn't charge extra for the parking!!
All in all, we got the distinct impression that the front desk management were not interested in customer service and didn't really want to be there, let alone have us there.