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“Old place , great staff” 3 of 5 stars
Review of Mount Royale Hotel

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Mount Royale Hotel
3.0 of 5 Hotel   |   117/119 The Mount, York YO24 1GU, England   |  
Hotel amenities
Ranked #5 of 45 Hotels in York
Bottesford
Top Contributor
63 reviews 63 reviews
50 hotel reviews
Reviews in 44 cities Reviews in 44 cities
53 helpful votes 53 helpful votes
“Old place , great staff”
3 of 5 stars Reviewed November 8, 2012

The hotel has a quirky old feel about it maybe a grand house in years gone by . We were upgraded after been offered a basement room wich was ok but felt cold and dugeon like . Our room which was executive had good points it was spacious and had 2 flat screen tv's but on the downside bathroom was small and dated , bed and pillows were too firm , carpet had seen better days and generally needed a deep clean and modernising .The hotel had extensive gardens with a pool and hot tub also there was a resturant and bar which we didn't use .The hotel was quite a long walk out of the city centre but quite near the race coarse .It had free parking which for York is a bonus .The breakfest was very good with a good choice of dishes .Staff were friendly and helpful which helped us enjoy our stay

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, November 13, 2012
We are delighted to hear you enjoyed your recent stay with us, your comments shall be relayed to all concerned and are very much appreciated.
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456 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Scotland
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 6, 2012

Had a wonderful stay at Mount Royale. The room was enormous and the only downside is that the bath wasnt big enough for two ha ha! Lovely breakfast. Its a little quirky but very relaxing. Some of the decor is a little tired but the character of the hotel and the staff make it a very enjoyable stay. I am dithering to give it a higher rating as it was fun! Must say again - really thought the staff were great. Great location too - not too near the town but close enough so you can walk in 5 mins,

Room Tip: Get a garden room - you will feel really relaxed when you open the curtains in the morning.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, November 13, 2012
As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 31, 2012

I stay here for business purposes and have made a deliberate return trip with the family. Perhaps the rooms are more tired than the Premier Inn, but this place has genuine people on the desk, in the bar and the associated restaurant is first class too. Breakfast is the best I've ever experienced in any hotel, rooms are bursting full of character. This is the only place after many one off trials of the competition in York.
It gets my vote every time, in fact I've just booked for next week too! Handy for the quick getaway in the car in the morning, plus you can walk to York comfortably too.
Great place. If you want a change with true character and an instant feeling of warmth, you've just found it. Garden rooms are very comfortable too.

Room Tip: Ask for an upgrade to the garden rooms, they are all very different and they often switch between di...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Manager at Mount Royale Hotel, responded to this review, November 13, 2012
As a smaller hotel we aim to provide a more personal, relaxed but still professional service where guests can make the most of their stay and feel happy and content on check-out.
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Rochdale, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

What a lovely hotel!, full of character. Bar and restaurant very homely and welcoming. Breakfasts were just that little bit more special and different from the usual. We found all the staff friendly and professional without being 'over the top'. On the downside and of no fault of the hotels we were unfortunate to have an extremely rampant and vocal couple in the next room who kept us awake until the early hours (from 11pm til 7 in the morning), This wouldn't of course put us off visiting this lovely hotel again, apart from the sauna and steam room not being available, everything from cleanliness, decor and staff was A*.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, November 13, 2012
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 23, 2012

We recently stayed at this hotel for two nights and wished it could have been longer. From the moment we arrived we felt welcome and comfortable. The staff are so friendly and helpful it made our stay really great. We were given a complimentary upgrade to one of the garden suites which was lovely. The room was large with a king size bed which was very comfortable. We had the best nights sleep while staying here as the room is very quiet and dark with no outside lights shining in.

Beakfast was the best ever and we could certainly understand why they have won awards for their breakfasts. There was the traditional array of cereals, fruit, yoghurt, breads, etc but there was also a menu to choose a hot cooked meal from. All other choices we tried were delicious as was the hot chocolate.

The location of the hotel is good, about a ten minute walk into the centre of town. It's on a main road but we heard no traffic noise whatsoever.

I would definitely stay here again if we are lucky enough to return to York.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, October 24, 2012
Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 20, 2012

Our friends chose this hotel as part of their world tour and we joined them. What a great choice! The welcome was warm and friendly and staff had a sense of humour and a a smile on their faces.
It suited us down to the ground. The room was great with an enormous bed and everything we needed.

The position is great, just outside the city walls so easy access to the city without the hassle.

The breakfast lasted me all day long- what more do I need to say? We ate in the restaurant and the food was great.

If there is a downer, the guy in charge of the restaurant was maybe a little over the top and visited too often to make sure things were OK. The hotel is on the right hand corner at a set of lights not far past the racecourse.

Overall, we were very happy with our stay and would gladly stay again

Room Tip: We were give a free upgrade in the wing through the breakfast room. Well worth asking for these.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, October 24, 2012
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2012

Went with my mum for five nights and we were looked after wonderfully.
There is a family feel to the place which makes the experience so lovely.
I was moved to a lovely quiet garden room when I had a problem and it was much nicer
than the three 5 star hotels I have been to. A gem.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel, responded to this review, October 24, 2012
Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royale Hotel

Address: 117/119 The Mount, York YO24 1GU, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#8 Romantic Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royale Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
A grade two listed William IV building ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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