Booked this hotel as a birthday treat for my partner. Stayed in room 14. Where to start,. Initially very pleasant hotel receptionist. Room in the attic. Having returned from day out in the snow/ slush we found that our room had sprung several leaks. We informed staff who offered us a bucket to catch the drips ! The evening receptionist was at best rude. We came back to the hotel following an evening out to find the bucket and towels to drown the sounds of dripping. There was water coming out of light fixtures apparently no one thought this a particular problem. Breakfast both days took an eternity!! Carry on films springs to mind. Stuart was lovely. We did ask for the manager to talk to us but this did not happen. Very disappointing hotel experience.
- Official Description (provided by the hotel):
- Drive in, park your car in our secure car park, check in and you are now in the ideal place to enjoy your stay in York. With the very best of the warmth and 'Olde Worlde' charm of the Victorian era complimented by extensive modern facilities and inviting bar you will find yourself cocooned from the world for as long as you wish to stay. When you wish to explore out you are just a two-minute stroll away from the majestic York Minster and all of the history and beauty of the walled city of York. ... more less
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