We have just returned from a weekend in the Wood View VIP.
As a group of 3 professional couples in our 30s and 40s we booked the lodge for a birthday break.
Only 4 of us could travel early enough to check in but on arrival the reception staff were very helpful and chatty. The reception is more a glass window in an angling shop, selling bait etc.
We were offered complimentary chocolates which consisted off a box of After Eights or 3 Walnut Whips or wine which was a bottle of Charlemagne and told that we shouldn't use the hot tub after 11pm.
We went into the lodge and although it's not technically a wooden lodge and more of a large upvc clad mobile home it was very nice, light and airy.
As we weren't allowed to check in until 4pm we weren't in there too long before we left to go into York to a restaurant reservation we had made.
The other couple in our party met us there as they had to work and then travel afterwards.
When we arrived back to the lodge 4 of us thought it would be nice to relax in the hot tub (which isn't on the verandah where you would expect but around the back of the lodge on a muddy piece of grass) we got changed and got in. We were sat in the hot tub chatting and lost track of the time. We soon found out though when we saw someone walking towards us with a torch which was quite unnerving as it is very dark round there with just the lights of the hot tub for lighting. The lady that had earlier checked us in stuck her head over the fence and shouted in her best School Headmistress voice 'Did I not make myself clear when you checked in!' like we were naughty school children and not paying guests. We asked what time it was and she told us it was half past 11 and that she had already been rung with 2 complaints. I'm not sure who would have complained as the nearest lodge was quite far away and when I checued in I hadn't been given any contact number to complain to. The other 2 occupants of our lodge hadn't heard us speaking outside either. So I am assuming that you aren't allowed to sit outside and speak after 11 even if you're not in the hot tub in case you disturb the night fishermens peace.
Her whole manner put a bit of a dampener in the weekend and I would have understood if we had been asked politely first or had been rowdy drunks but we were sat drinking tea!
Our opinion is that this has been a place that has been used to having fishermen sit quietly by the lake and enjoys catering to that clientele. It doesn't want to or like it but is trying to bring in extra cash by installing a hot tub and calling the lodge VIP although there is nothing inside to make it stand out as VIP. No welcome pack, no towels, 2 toilet rolls between 6 of us for 2 nights, a sugar pot with some old damp sugar in and a tea caddy with 2 tea bags don't exactly make it VIP.
I think the staff need to go on a customer Service course as that one sentence has cost them any future business they would have got from us or our families individually. Reading in the comments book at the lodge would seem to back up my thoughts as some other people appear to have been branded yobs and the manager has even rudely replied to some negative comments!