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“poor and basic service” 2 of 5 stars
Review of Ibis York Centre

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Ibis York Centre
2.0 of 5 Hotel   |   77 the Mount, York YO24 1BN, England   |  
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Ranked #38 of 45 Hotels in York
Castleford, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“poor and basic service”
2 of 5 stars Reviewed September 16, 2013

hotel room dirty. Cups dirty and not changed these should go through dish washer not just swilled out. Towels not changed and very small with nowhere to dry so already wet when you require. Breakfast food good when you can get any had to wait for milk, bread, knives, forks, spoons, plates and 20 mins for bacon this was two mornings on third morning went elswhere

Room Tip: go to other hotel
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for your review.

I am dissapointed to hear that you found your stay with us below your expectations. I will feedback your comments to the relivent departments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,129 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Tamworth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013

Hotel is placed in a budget category, with very clean rooms, ideal size, plenty of comfort for weary, indulging golfers from Tamworth. However the level of service is on par with De vere 5 star, quality & presentation of food was fantastic, the staff across the board from cleaner to Gaffer, were very friendly and provided tentative care and attention similar to your own Mother would provide. Hotel was situated 10minute walk into the town, with an array of pubs to quench your thirst on the way. I headed up the party of 15 golfers, they are fussy individuals but i never had one moan or gripe during our stay, only praise for Ibis, its staff and service, well done Ibis, your handicap has been cut due to an outstanding weekend performance..!!

Room Tip: On a group trip, work closely with a manager, express what you want and need..!!
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for you kind message.

I am pleased you enjoyed your stay with us. The whole team are always on hand to offer the best possible service and it is always a pleasure to hear that this is what you experienced during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 13, 2013

Stayed here with my partner, lovely place york, but its about a 20 min walk from the centre, which seems ages when its freezing. The hotel was your average hotel room was very clean. Value for money. Get what you paid for.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for you comment on trip advisor. I have passed on you kind message to our housekeeping team. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlands
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 13, 2013

Found this to be a lovely hotel with really nice rooms given the budget price. Staff were very friendly and helpful. The location is perfect with all the attractions of York within easy walking distance. The menu in the restaurant is limited and overpriced but this does not matter as there were a number of lovely small family restaurants close by and numerous pubs. we found somewhere different each night. (Recommend the Italian restaurant opposite as well as the Chinese close by). No problem parking either although we did arrive at lunchtime the first day. No need to move the car once parked.

Room Tip: if you prefer a shower cubical rather than a shower over a bath just ask. they have both
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for your positive reveiw. I have passed on you kind message to our staff. I am glad you found the hotel to be close to all the attractions and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne, United Kingdom
Top Contributor
91 reviews 91 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 13, 2013 via mobile

Stayed here for one night booked over the internet, knew it was a bufget hotel but after stating in a few budget hotels of late i have to say ifound this one to be one of the better on the marjet place compared to travelodges for example. The hotel is very central so excellent position we gota parking space in tbe small carpark so life was good, check in was really bright and cheerie and the hotel i thought was spotless, our room was clean comfortable and exactly what we needed for a one night stay , so we would definately use again, the hotel is wuite modern on the ground floor but the carpets up stairs were a cery odd felt , patterned felt , quite odd , but for a £49 double im hsppy to let that fashion faux paux go! Overall clean , comfortable with friendly staff , does what it needs to .

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for a positive reveiw. I am happy to hear you enjoyed your stay and if you wish to book with us again please feel free to contact the hotel directly or book on our website to get the cheapest price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 11, 2013

I'm a bit conflicted by this: on the one hand, the booking was very cheap, so it would be unreasonable to expect the highest of standards. On the other hand, I've stayed in a few Ibis Hotels, and while budget, they've always delivered a very good quality service, and with this in mind, I was quite disappointed with the York branch. Positives first: the location is very handy for the station, there are some nice places to eat nearby (esp the Pig and Pastry - fab breakfast), the bed was big and comfy, the shower was great and the walls between the rooms were well sound-proofed. Sadly a few negatives: there was nowhere to unpack our suitcases and put our things, apart from a tiny rail with two coat hangers on it - not even a drawer. The doors won't close without making an almighty bang, which was very disturbing at night. The room wasn't particularly clean or smart - the carpet was very dusty around the edges, and there was peeling paint and scuff marks on the walls and doors. Unless it was overhalued, I don't think I would stay there again. It's cheap for a reason.

Room Tip: Ask for top floor, away from the main road.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for telling us about your stay. I am glad you found the hotel close to the town centre and a good location to the station. If you do wish to book with us in the future please feel free to contact me directly at the hotel and i will be able to get my reception team to pre allocate your room to a larger room in the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2013

Great if you want to be central but with a reasonable price. Reception staff friendly, the rooms are adequate, spacious and comfy bed. 12.00 check out was helpful as well.Only negative is the ironing room-get a new board!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, September 20, 2013
Thank you for telling us about your stay. I am glad that you found the hotel location suited the purpose of your stay. If you wish to return to us you will always find our cheapest prices on our website or direct with the hotel. We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis York Centre

Address: 77 the Mount, York YO24 1BN, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #38 of 45 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis York Centre 2*
Number of rooms: 91
Official Description (provided by the hotel):
Ibis York Centre hotel is a budget hotel, located at the gates of the city walls, within a short walking distance from the Train Station and the main city centre. The National Railway museum and York's Racecourses are within a short driving distance. The en-suite accommodation comes with internet access and with satellite TV. Facilities include Café and bar offering hot and cold snacks 24 hours a day, WIFI, and two modern meeting rooms. ... more   less 
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Also Known As:
Ibis York Centre Hotel York
Accor York Centre
Ibis Hotel York
Hotel Ibis York

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