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“Saved from appalling only by being scrupulously clean” 2 of 5 stars
Review of Holiday Inn Express York

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Holiday Inn Express York
3.0 of 5 Hotel   |   Malton Road, York YO32 9TE, England   |  
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Ranked #22 of 44 Hotels in York
Hexham
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
58 helpful votes 58 helpful votes
“Saved from appalling only by being scrupulously clean”
2 of 5 stars Reviewed July 24, 2010

Tepid water (cool enough to make showering uncomfortable) at 11.30pm- dangerously hot by 06.45am, though, so presumably they'd just run out of water. The drains stank so badly that it was unpleasant to put your head over the washbasin. The window in room 225 had a sticker warning you to be careful because it opens wide - no it doesn't, it was jammed shut resulting in a room which was too warm to sleep in.

Staggered downstairs after a lousy night for the complimentary breakfast. At 07.15 that consisted of a loaf of white bread, and hot water for tea and coffee - there was plastic milk and sugar, but if you prefer sweetener, remember to take your own - it's a service step too far for this hotel. Finally - no one around to feedback to on reception at that time of the morning - even though "breakfast" is offered from 06.30.

Thank God I was only there one night - first time I've stayed in a hotel with good TripAdvisor reviews which turned out to be poor. God knows what the current management are up to, but this place literally stinks.

  • Stayed July 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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346 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
England
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 9, 2010

This appears to be a converted Days Inn. The rooms were standard for Holiday Inn Express, and were clean. The drains could do with some attention though.
Once again I wonder if the new cooked breakfast is worth having? The scrambled egg I suspect was of an instant variety and the sausages not very good. harly any variety of cereal and only grapefruit.
A great position for travelling into York as right by a park and ride. Also next door to a good value pub.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Watford, United Kingdom
1 review
1 of 5 stars Reviewed June 28, 2010

Spent two nights here a couple of weeks ago. Postcode takes you to a housing estate - they know it has the wrong postcode but don't let you know. Once finally there, they were clueless on reception, room smelt of mould - found all around the window frame - disgusting. You couldn't even turn over in bed without it creaking and was the most uncomfortable bed I have ever slept in. Toilet roll holder had middle missing so a minute quantity of toilet roll on a roll was hanging precariously from the broken edge bit and ended up on the floor within minutes. Television was set to come on on a channel advertising chargeable films which on one of the screens that flashed up showed very clear pictures from scenes of the X-rated films they wanted you to pay to view - luckily my children weren't with us otherwise it could have been very awkward. The breakfast was OK but all in all, an awful place that I shall certainly not be staying in again.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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fife
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2010

stayed for four nights would recommend this to anyone,2 min drive to park and ride never had any problems with noise, breakfast was good only fault i found was breakfast bar was to small if it was busy toasters were in the middle so people would stand about getting in the way

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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perth (the original Scottish one!)
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 16, 2010

Spent two nights at this hotel, after pricing it against the local Premier Inn / Travelodge competition. Great value because of the included breakfast - worked out at around £20 cheaper overall than the others. As other reviewers have said, ideally located, close to a Park & Ride; 15 minutes into the city at 9am, barely 5 minutes on the return journey after 6pm. Very friendly welcome, room clean with a spacious shower - and plentiful hot water in our case. Breakfast excellent, the buffet area clean and fresh with a good choice of cereals, croissants, rolls, bread for toasting, fresh fruit and even a variety of speciality teas. Free ("Independent ") newspaper also appreciated.
Toby Carvery next door very busy with a lot of local accents in eveidence, alaways a good sign, food there very acceptable after a busy day around the city.
Overall, this hotel did the business for us - a clean and comforable place to sleep whilst being very handy for transport links.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cheshire
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 4, 2010

stayed here last weekend after getting bog off deal. location good for york about 3 miles away, the parking in york is expensive and hard to find. use the park and ride at monks cross.
good retail park near by with 24 hour asda for goodies, breakfast really good and reception was excellent on checking in.
only disappointment was no bath and the shower was very cold!!
everything else was great.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 28, 2010

Great little hotel in a great location. Only 2 mins drive to Monks Cross park and ride, ASDA and retail park. Toby carvary next door, for a decent pub meal. Great Value.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express York

Address: Malton Road, York YO32 9TE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #22 of 44 Hotels in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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