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“Staff very friendly and helpful” 4 of 5 stars
Review of Holiday Inn Express York

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Holiday Inn Express York
3.0 of 5 Hotel   |   Malton Road, York YO32 9TE, England   |  
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Ranked #22 of 44 Hotels in York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Staff very friendly and helpful”
4 of 5 stars Reviewed August 3, 2013

I stayed twice in the last month with my wife and young family. Naturally, basic 'express' facilities, but very helpful and friendly staff. Location quite close to a park and ride to get into York. Toby restaurant next door handy too (but it can be busy).

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, August 10, 2013
Dear SPH2,

Thank you very much for taking the time to post a review on your recent stay at the Holiday Inn Express York Hotel. All guest feedback is used constructively to continually improve our hotel services and ultimately guest satisfaction.

It was great to read this was a repeat visit and I am delighted you enjoyed your stay. All the team appreciate your kind recognition which you have provided.

We look forward to welcoming you back in the very near future.

Kind regards,
Stuart Anderson
Deputy General Manager

T @HIExpressYork
FB/ HIExpressYork
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346 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Bristol
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 21, 2013

Our experience indicates that you can usually be happy with a Holiday Inn for good clean rooms comfortable beds and a good breakfast. This hotel did not disappoint with the addition of a helpful and attentive staff. A couple of words of warning.....it really is essential to have a car, the hotel is a considerable walk from the nearest bus stop (good exercise if you are fit), the bus service is a Coastline route and a reliable every 30 minutes.The taxi fare varied between £10.40 and nearly £12 for a single trip to or from the centre of York. The Hotel is set back from the nearest main road and so is quieter than our previous experience with Travel and Premier Lodges.

The staff were really attentive, helpful and pleasant, any problem being speedily and cheerfully resolved

The breakfast although described as "Continental" was gave far more choice than expected and contained several hot items (sausages, bacon, baked beans, toast)

Room Tip: It is set back from the main road and either side of the hotel is quieter than other similar style h...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, August 10, 2013
Dear Steambuff,


Thank you for posting a review on your recent stay with us. We appreciate all feedback and use it to help improve our existing hotel procedures with the aim to increase guest satisfaction as a whole

I am really pleased that as a hotel we met your expectations and you enjoyed your stay. I can assure you your comments are really appreciated by our staff who always enjoy recognition from our guests.
When you stay next please ask reception for advice regarding taxi’s as we have a set fare with a local taxi company and the fare is lower than what you paid. Many guests choose to book a taxi as it is convenient but as you mentioned guests are able to walk to the Coastliner bus stop and catch a bus into the City. This service runs every 30 minutes during the week and less frequent on Saturday and Sundays in keeping with other Bus services.

I am also delighted you enjoyed our free Express Start Breakfast; we do 3 hot options (Sausage, Scrambled Egg and Beans) and a selection of Continental items.

Thank you for your kind comments and we look forward to welcoming you back in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

T @HIExpressYork
FB/ HIExpressYork
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kidderminster, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 19, 2013

We stayed the weekend on a stag do in York. The first thing to note is that York is full of stag and hen do's. The twin room was comfortable, the shower is decent but there is no bath. The room has a strange bathroom door separation system so you can lock yourself in the toilet and somebody else can use the shower - which is a great idea, except that the shower and toilet are separated by frosted glass meaning that if you are in the shower you can see the outline of the person using the toilet and visa versa. Probably not too much of an issue for families or couples, but an issue with mates for sure!
I was unfortunately ill for the majority of the trip (not the hotels fault) and the bed was very comfortable given that I spent 20 hours a day in it. Also they have very good blackout curtains which was a real positive. However my real annoyance was that to buy a bottle of Fanta at the bar was £1.95. What a rip off!
The other oddity is that they only have one beer on tap in the bar and that is Staropramen.

I was not a fan of the breakfast, tiny horrible sausages and scrambled egg for a cooked meal. Hardly the hearty English breakfast I as expecting.

However all in all a decent hotel. The staff were friendly and we all enjoyed out stay.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, August 10, 2013
Dear Alex C,

Many thanks for taking the time to review the Holiday Inn Express York Hotel. All feedback received is used constructively to help us continually improve our hotel services and guest experience.

I am delighted that overall you enjoyed your stay with us; I can assure you that our Bar prices are in line with other hotels and all our IHG Reward Club ® members are able to enjoy 10% discount on all beverages purchased at the Bar. This is free to join and we invite all guests to become an IHG Reward Club ® member on arrival so they can start earning points that never expire!

I sincerely hope you are feeling better now and we look forward to welcoming you back to the hotel in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

T @HIExpressYork
FB/ HIExpressYork
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hertfordshire
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 19, 2013

Over the years the Holiday Inn Express brand has gradually improved itself in the face of competition and in response to customer feedback.

The York branch is no exception. The value for money (comapred with a recent stay at a Holiday Inn at twice the price) was exceptional. Friendlier staff, better rooms, good breakfast, and more TV channels to choose from.

Rooms are well maintained and the ensuite is good. Staff were very helpful in keeping a bottle of skimmed milk in the fridge for us to use at breakfast. The choice at this meal was good and the items were constantly topped up, with sides where the food was kept being constantly tidied and cleaned.

Well done! Would consider this one again especially as it is three minutes from the York Park and Ride and is in the right side of York to get to the Coast and the North Yorkshire Moors.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, July 20, 2013
Dear happy-pilgrim,

Thank you very much for sharing your recent experiences on your stay at the Holiday Inn Express York Hotel. All feedback received is analysed constructively to help ensure hotel procedures are effective as possible and to improve guest satisfaction as a whole.

I am really pleased you enjoyed your stay and you found our team to be friendly and helpful. Your kind comments are really appreciated on all levels and our team really value your recognition.

Guests sometimes choose to visit well known Seaside’s such as Bridlington, Scarborough or Whitby as they are only 1 hour drive away with the exception of Whitby. Thank you for your kind comments and we look forward to welcoming you back to the hotel in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
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Eastbourne, United Kingdom
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 18, 2013

Situated on the near outskirts of York. Comfortably furnished, clean, nicely decorated well proportioned room. (The only criticism was the very short clothes hanging rail of 12" - which was no problem for us but maybe for others.)
The staff went the extra mile and more to make us welcome - nothing was too much trouble.
The buffet style breakfast was comprehensive and delicious.
About a mile distant there is a "Park and Ride" frequent bus service to central York. Navigating and parking in this ancient city could be a problem for drivers. There is so much to see, it's awash with history.
I cannot praise this hotel and staff highly enough, we shall certainly revisit.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, July 20, 2013
Dear Jelofts,

Thank you very much for posting a review regarding your recent stay at the Holiday Inn Express York Hotel. All feedback received is used constructively to help us continually improve our hotel services and guest experience.

I am really delighted your stay was a positive one and that we met your expectations. I can assure you that our team really appreciate your recognition that you have provided.

Thank you for your kind comments and we look forward to welcoming you back in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 16, 2013

We booked with booking.com and arrived not realizing that a 'standard room' was two single beds, not a queen. After a quick move around we got a dbl room on the ground floor and a stern word not to use that website. Depending on why your in york the hotel is fine. It's a standard hotel. No more, no less. We were visiting relatives and had a car so the distance to the city wasnt an issue and there is a park and ride close by which was super handy. The pub (sort of) attached was great. The staff were lovely and the food more than adequate. We'd no doubt stay again when visiting.

Room Tip: I always ask for a higher floor in these hotels -less noise
See more room tips
Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, July 20, 2013
Dear Angela K,

Thank you for taking the time to share your experiences on your recent stay at the Holiday Inn Express York Hotel. All feedback received is used constructively to evauluate current hotel procedures and help improve overall guest satisfaction.

I am really pleased you enjoyed your stay with us and thank you for your kind comments; our team really appreciate your recognition.

We look forward to welcoming you again next time your in York.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schoenenbuch
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 13, 2013

Positive:
Clean rooms. Friendly staff. Spacious parking in front of hotel. Good to have a pub next to the hotel for late evening beer.
Negative:
Quite a distance from York center, not ideal for sightseeing visit in York. Internet a bit intermittent and sometimes not working at all.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, July 17, 2013
Dear Bubendor,

Thank you for sharing your recent experiences with us. We appreciate all feedback and use it to help improve our existing hotel procedures with the aim to increase guest satisfaction as a whole.

I was delighted to read of your comments relating to our team and the cleanliness of our rooms. The team work hard each day to with the aim of providing a high level of service and I can assure you your kind comments are appreciated on all levels.

With regards our Location; many guests find our location to be great as we are not directly in the Centre and away from all the External noise, and we are only a Bus / Taxi / Park n Ride away from the City Centre. If guests don’t have a car it is not the end of the world; there is a bus route that runs only 10-15 minutes walk away from us. It is a reliable service that runs every 25 minutes during the day and run until around 11pm every day. I will post more information about this service on our Facebook page.

I apologise that you had some difficulties connecting to our WIFI. I know how important WIFI is to guests and will look into this immediately.

Again thank you for providing us with your feedback and we look forward to welcoming you back in the future.

Kind regards,
Stuart Anderson
Deputy General Manger

F: /HIExpressYork
T:@HIExpressYork
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express York

Address: Malton Road, York YO32 9TE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #22 of 44 Hotels in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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