it was my boyfriends birthday so we decided to stay here for a night. Check in is at 3, but we got to York for 2, so wondered if we could check in early. The receptionist was lovely, and let us check in early, even though our room wasn't ready yet. She gave us a welcome letter in an envelope with our name printed on. We said we would go and find a pub and return at 3. She asked if it was our first time in York, and when we said yes she gave us a map. The concierge then took our luggage so we didn't have to take it with us.
We then returned to the hotel just after 3. The receptionist rang housekeeping and asked if our room was ready, she then gave us the keys and told us where the lifts were and said the concierge would bring our bags shortly.
The whole decor of the hotel from the lifts to the lobbys is amazing. When we got to our room (422) we were really surprised. We has booked an Executive Room and it was really big. When you entered the room, there are stairs straight ahead of you, a door on the left and a door on the right, one leading to a sink and toilet, the other leading to a huge bath and sink. The bathroom had speakers in the ceiling so you could listen to music and there was plenty of Molton Brown toiletries, along with fluffly white towels on a warm radiator. When you go up the stairs you are greeted by a kingsize bed, two chairs, a massive window with a veiw of the York Eye, a good sized TV and a desk. On the desk was fruit, a box of fudge and two bottled of flavoured fizzy water. I had requested a box of chocolates for my boyfriends birthday, and they didn't dissapoint. There was a box of chocolate, which was made of chocolate, with chocolates inside! We had only been in the room for about 3 minutes when there was a knock on the door and the concierge appeared with our bags. He was very polite and asked if we would like a cup of tea. we declined as we were getting ready to go to the pubs, and he wished us a good night.
We noticed an envelope had been pushed under the door, and when we opened it, it was a welcome card, wishing us a nice stay, and also saying happy birthday to my boyfriend!
After getting ready in the gorgeous bathroom (a nice touch been a pull out mirror for when putting on make up) we headed down stairs. A man sat opposite reception, we think the head concierge, asked if he could help us. As it was raining quite heavily, we asked if he had any taxi numbers. He then proceeded to ring three different taxi companies until he could get us a taxi within the next 5 minutes.
When we returned back to the hotel after going to plenty of the pubs in York, we headed back to our room where we were really surpised. Housekeeping had been and turned down the bed, leaving two Molton Brown lip balms on the side, along with two bottles of water and a glass on both bedside tables. Perfect for when you are feeling a tad tipsy!
The bed was very comfy and we had a lovely sleep, and the shower was very refreshing the next morning. We checked out at 11, but kept our luggage at the Hotel as were going around York for the day.
Overall we would certainly stay here again, it is well worth the money and nothing is too much trouble for the staff. You get a warm welcome, and couldn't ask for a more pleasent hotel, along with all the little touches, like the card, and the turndown service, there is no room for improvement!
We didn't have any meals here or get chance to explore the spa and pool, but we definetly will next time we visit here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.