I booked the Captains Four Poster room as a surprise for my husbands birthday, on arrival I have to say I was quite happy as the room looks just like the website. The problems though made the price of £129 per night quite ridiculous - a very tired bathroom let the room down straight away, sadly nothing that couldn't be fixed with a little time, paint and effort. The next thing was dirty sheets - a blood stain and black smudge were not appealing for a good nights sleep but then neither was the fact that 2 floors below the single glazed, dirty, drafty window was the entrance/exit to The Vault where the resident DJ plays dance style music until 12.30 and then the partygoers continue to have their cigarettes/chats/shouting session/scuffles for god knows how long whilst you are lying in bed desperate for your relaxing nights sleep - no chance! Finally when everyone has had enough and gone home you think you are going to dose off but not until the other guests staying have come up and due to the lack of sound proofing and massive gap under the door you then have to listen to their recounts of the evening. Again you think once in their rooms you have finally made it but then just to finish you off you lay there listening to them all using their toilets (and not just flushing them - sorry tmi) - a nice thought to finally get to sleep on.
The breakfast was actually ok, nothing special just simple food but it was hot and lots available.
On leaving the staff were very friendly and sympathised with us but told us that sound proofing was not possible as they would have to ask the owner of the building. I did query the price and that I wanted to discuss it before paying to be told that the money has already been taken so there is nothing they could do.
I was very disappointed as this room is the best and most expensive they offer but sadly has all the downfalls of a much cheaper room.
- Also Known As:
- Resolution Hotel Whitby
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