my partners son booked us in for a thank you treat for a saturday night stay.
after driving to whitby, ( 100+miles) we found that we could'nt find any parking spaces for overnight stays. so we stopped outside the 'hotel' ( pub actually).
i popped into the reception area, ( end of the bar) and introduced myself as being booked in that night, i enquired if they could direct me to somewhere to park safely, overnight.
their first response was that it was my problem, not theirs!
then after some umming and ahhing they suggested i tried a place behind a now closed down woolworths.
as i could'nt locate it, ( it was hidden down what appeared to be a dead end, with no signage). i went back to the hotel, and my partner and i went in to see if they had any other suggestions.
they then gave us accurate directions to the place, but this was also a non-starter, so we phoned the hotel for further advice.
they then sent us up onto the cliff area, about a mile away, up a very steep hill,
(ideal for lugging ones' cases up and down).
this too was a no go.
we phoned again, but they could'nt seemingly care less.
after my partner and i discussed the situation, we decided, regretfully, to return home, another 100 mile journey,( such joy).
some days later, when my partners son rang the hotel to complain, and obtain a refund,
he was fobbed off, and lied to.
they invented some tale about us being offered a space belonging to a gypsy fortune teller nearby, which if they had done so, we would have jumped at!
furthermore, they alleged that both of us had been rude and had had no intention of staying, ( must be why we drove 200 miles, for a laugh!)
my partner was a senior manager for a royal charity for 20 years, and i am a professional scientist myself. i doubt that anyone who has ever met us, would say we were anything other than polite, at all times.
in fact, i even think this review is polite, considering the situation!
the place is one i would recommend everyone to give a wide berth to,
there are many other small hotels who deserve, and will appreciate, your custom, especially in these financially difficult times.
i wish you all many happy stays, at anywhere but the marine hotel in whitby.
- Also Known As:
- Marine Hotel Whitby
- The Marine Boutique Hotel