This is a beautifully presented hotel in an exquisite location but unfortunately the people who run it lack the vital ingredient in running a successful hospitality business - they do not mind what you experience.
We were staying in 'Louis' which is blighted by a strong smell of drains. On arrival we opened all the windows and my builder husband set to trying to resolve the problem, filling bath and sink traps and trying to locate the smell. Each time we came back into the room we were assaulted by the foul smell. We did not sleep much. After breakfast we asked if the smell was in all the rooms and were told just ours and the ladies toilet (very obvious), and it had been a problem for a little while! We asked to change room for our second night, which was not possible and we were offered air freshener! There was no way we could stay another night, so we checked out. There was no apology and no offer of compensation.
How could we want to go back or recommend a place where the people care so little about your experience.
- Also Known As:
- Woodlands Hotel Whitby