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“Nice hotel, friendly staff” 4 of 5 stars
Review of Premier Inn Norwich City Centre - Duke Street

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Premier Inn Norwich City Centre - Duke Street
3.0 of 5 Hotel   |   Duke Street, Norwich NR3 3AP, England   |  
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Book at premierinn.com
Ranked #2 of 49 Hotels in Norwich
Certificate of Excellence 2014
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice hotel, friendly staff”
4 of 5 stars Reviewed October 1, 2012

Nice hotel (for a premier Inn) and really friendly staff. Comfortable rooms but a little noisey.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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771 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Marlborough,
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2012

We had a very enjoyable stay at The Premier Inn, Duke Street, Norwich. The room and service and food were were first class. We found the room very clean and comfortable and the service from the staff very obliging. A very enjoyable couple of nights. We will certainly go there again next time we stay in Norwich.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2012

Really comfortable clean and spacious rooms. Helpful staff. Excellent breakfast. Would have liked a little more coffee and milk in the room but could probably have got that from reception if we had asked. Bar didn't open until 6pm which was disappointing. Would have liked to be able to get an alcoholic drink upon arrival at 5pm

Room Tip: Rooms away from the main road are quieter
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, October 26, 2012
Many thanks for your great review, we're so pleased you enjoyed your stay with us. we do hope we can welcome you back agaion soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 18, 2012 via mobile

A few things would improve this prem inn, dimming the lights in corridors on an evening and improving the breakfast would be the top of my list. I stayed in room 307, it was small, clean and fine for me. The bed was less comfortable than other places I have stayed because there was a pronounced joining of the single beds, but still ok. The light from the corridor shone brightly all night and as the door didn't fit correctly it shone through which was a bit of a nuisance. The breakfast was, by premier inn standards, pretty dire. The scrambled eggs were long past their time on the heat tray, the hash browns soggy, greasy and unpleasant. There was no mention by restaurant staff of 'eggs how you like them...' so I had a couple of lumps of egg & trotted off! Reception staff were lovely on check in and departure! Please get your chef working a bit harder!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, October 26, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.

We sincerely apologise that on this occasion our breakfast did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated..

Thank you once again for your review.
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Essex UK
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 16, 2012

One of the best Premier Inns that I have stayed in. Perfect situation for shops, restaurants, bars etc. All staff welcoming, friendly and helpful and along with the integral restaurant and bar I found this a very pleasant Hotel and would definitely recommend it for anyone wishing to visit Norwich.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, October 26, 2012
Many thanks for taking the time to review and for your lovely comments. We're so pleased you enjoyed your stay with us along with the location.We do hope we can welcome you back again soon!
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Gloucester, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 11, 2012

We have used Premier Inn many times all over Great Britian. On a recent visit to Norwich we Stayed at the Premier Inn in Duke Street, and although we have never had any problem with Premier Inn this had to be the best yet. We found all the staff very professional whilst going about their duties, extremely smart when it came to dress code and very polite, well mannered and a pleasure to talk to. The location of this paticular Premier Inn is without doupt a must for anyone staying for one or more nights in Norwich as it is in a quiet street within the city centre of Norwich, car parking could not be easier we parked our car the day we arrived and never needed to use it until the day we left, as we were so close to all the city centre attractions.
Norwich is a beautiful city and the standards of the Premier Inn in Duke Street, complament this 100%. We will be visiting Norwich again soon and without hesitation Premier Inn Duke Street will be our place to stay.

Room Tip: All rooms are equal.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Many thanks for your great review. We're pleased you had a good time and took advantage of the convenience of our location to do some shopping and sightseeing whilst leaving the car in the free car park and enjoying the pleasant walk to the City, We do hope we'll be able to welcome you back again soon!
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Peterborough
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 5, 2012

As usual with Premier, the hotel was well equipped and clean. The staff were extremely pleasant and helpful, particularly the restaurant staff and what a pleasant surprise to find an integral restaurant with everything at a much better standard than other Premiers I've used which have a slightly separate pub type food provision

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you so much for your fabulous comments and we're very happy you had such a lovely time with us whilst you stayed and dined here! Thank you also for taking the time to compliment the staff on the service you received and I do hope we can welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Norwich City Centre - Duke Street

Address: Duke Street, Norwich NR3 3AP, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Romantic Hotel in Norwich
#3 Family Hotel in Norwich
#6 Business Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Norwich City Centre - Duke Street 3*
Number of rooms: 117
Official Description (provided by the hotel):
Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in your extra-comfy bed.Chargeable off-site at St Andrews multi-storey car park which is a short distance from the hotel at a discounted rate of £4 per night. ... more   less 
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Also Known As:
Premier Inn Norwich City Centre (Duke Street) Hotel Norwich
Norwich Premier Inn

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