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“Premier stay at this Premier Inn!” 4 of 5 stars
Review of Premier Inn Norwich City Centre - Duke Street

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Premier Inn Norwich City Centre - Duke Street
3.0 of 5 Hotel   |   Duke Street, Norwich NR3 3AP, England   |  
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Book at premierinn.com
Ranked #2 of 49 Hotels in Norwich
Certificate of Excellence 2014
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Premier stay at this Premier Inn!”
4 of 5 stars Reviewed September 5, 2012

I was recommended this hotel as it was close to our friends' wedding venue at the Norwich Arts Centre and very good value for money. My husband and I thought staff, the hotel and its cleanliness etc. were all excellent and would definitely recommend it to anyone considering a stay in Norwich. It isn't very far from the old city centre and its square where a market is held. Our only criticisms were (1) our room was on the 4th (top) floor of the hotel and was too warm - the window only opened a crack and the freestanding fan wasn't sufficient to cool the room, and (2) there is no on-site parking and although the multi-storey carpark is only a short walk away and the hotel validates the ticket so that guests do not have to pay for their parking it is, nonetheless, rather inconvenient - especially I suppose if it's raining!

Room Tip: Ask for a room on the ground floor!
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you so much for your fantastic review and for your reccommendations! We're very pleased you enjoyed your stay with us along with our location We do hope we can welcome you back with us soon!
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771 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
York
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 2, 2012

Another consistently good quality Premier Inn. Location of the hotel was excellent with handy 24 hour multi storey car park about 100 metres away, which was free with the hotel. Navigationally, it was easy to find the hotel when driving into Norwich in the dark.

The staff were particularly friendly and helpful.

On the last night there was a large party of boisterous french lads and they seemed to have lots of rooms along our corridor. Got woken at 11pm by them all socialising and messing around in the corridor. I was about to go into the corridor to tell them to shut up, but I didn't need to because the Premier Inn staff had obviously already been alerted and were straight on to it, telling them to go into their rooms and be quiet. That did the trick.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you for your great review. We're pleased you enjoyed your stay with us, the convenience of our free car park.

We hope you'll visit us again soon.
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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 30, 2012

Up to usual Premier Inn standards. Efficient, modern, clean, helpful staff. We had room 229 which was adapted for disabled use. larger room, very spacious walk-in shower. Only standard size double bed. Good breakfast.

Room Tip: Room 229 quiet and larger than others as is disabled adapted
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Many thanks for your great review. We're so pleased you enjoyed your stay with us and welcome to Premier Inn
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Bolton, United Kingdom
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 28, 2012

We've just got back from a fantastic weekend in Norwich & I have to say this hotel made our stay, we were a mixed group of elderly & young people/children & they catered for us all - reception staff couldnt have helped us more they even offered to get in the lift with an elderly member of our group.
Breakfast is well worth it especially if you have children as they eat free.
Location wise this place is spot on - I cant say enough good things for this hotel.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you so much for your fabulous comments and we're very happy you had such a lovely time with your group whilst you stayed here Thank you also for taking the time to compliment the staff on the service you received and I do hope we can welcome you back again soon for another group get-together!
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Norwich, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 27, 2012

Big comfy beds, air conditioning, slept like a bear. Staff all very helpful and breakfast was good, just what we needed to set us up for the day. Free car parking in Duke Street multi storey car park for the day was appreciated too, just get ticket validated at reception and pop ticket into car park machine on exit. Great for sightseeing in Norwich or for serious shopping trip.

Room Tip: If something is not right in your room, ring reception and they will try to sort the problem or move...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you for your great review. We're pleased you enjoyed your stay with us, and the All you can Eat English Breakfast at our Restaurant. We hope you'll visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 27, 2012

the parking here if you do not know norwich was not easy make sure you find the car park before you check in if you check in first you have to do a detour right around so many roundabout to find st andrews car park there are so many parks in norwich do not go into the mall unless you want to go shopping it is only a few mintues to the centre from st andrews.everyting is aroound you to visit the hotel is very basic.

Room Tip: rooms are fine just very basic tv are to small
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.

We sincerely apologise that our car park did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowestoft, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2012

My girlfriend and I, stayed again in this premier inn after our last visit in January and no doubt shall stay again.

The room was booked in advance therefore we can not say that the price was anything other than brilliant and our stay was thoroughly good value for the money. Last time we had brilliant service from an ever smiling team and it was the same again on this visit, providing information about the facilities and being on hand should we need them.

The room was again in top condition, clean through out with a gleaming en suite. The usual extras were plentiful with refills for the tea/coffee available if necessary, extra towels and pillows already if wanted. The bed was as usual a soft but firm king size bed which provided a good nights sleep. The only negative I do have however is the extractor fan within the en suite and next door rooms bathrooms is quite loud and lasts for many minutes, I know they are needed but it did keep me awake for quite a while in the night. This wouldn't actually stop me staying again though!

We tried the bar for the first time and we were greeted warmly and the service was friendly and done with a smile! The bar in the evening time had a good atmosphere with not too loud music playing in the background.

The breakfast, A-star again! As you would expect from a buffet breakfast, there was plenty of choice ranging from cereals, to fruit, continental and cooked foods, the food was replenished regularly and as always the staff were friendly, chatted to us and did their jobs with a smile. I look forward to staying with them again!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DukeStNorwich, Manager at Premier Inn Norwich City Centre - Duke Street, responded to this review, September 16, 2012
Many thanks for your lovely review and recommendation. We're so pleased your enjoyed your visit with us, the service you received from our Team and the cleaniness and comfort of our great value rooms. We do hope we'll be able to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Norwich City Centre - Duke Street

Address: Duke Street, Norwich NR3 3AP, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Romantic Hotel in Norwich
#3 Family Hotel in Norwich
#6 Business Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn Norwich City Centre - Duke Street 3*
Number of rooms: 117
Official Description (provided by the hotel):
Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in your extra-comfy bed.Chargeable off-site at St Andrews multi-storey car park which is a short distance from the hotel at a discounted rate of £4 per night. ... more   less 
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Also Known As:
Premier Inn Norwich City Centre (Duke Street) Hotel Norwich
Norwich Premier Inn

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