Having received the groupon promotion for two steak meals for £16 or four for £30, I purchased the voucher for four people. The photos of big thick 12oz steaks looked delicious and as it included starters and wine seemed excellent value. We were taking two friends, who had also never been there. On arrival my husband went in to buy a couple of drinks(which took 20 minutes) so we could sit outside as it was a nice evening, to wait for our friends. When he came out I saw the expression on his face. He said it might be an idea to forget the money we had paid for the vouchers and go somewhere else to eat. He said that it was very scruffy and run down looking and had three big screens all round the pub showing a football match. I said as we were there and our friends had just arrived we might as well try it. As we walked in I saw what he meant. There was no designated dining area as such, just a couple of tables under one of the tv screens. We waited at the bar for ages waiting to be shown to our table, no one acknowledged us. In the end we called one of the people behind the bar (who wasn't serving anyone)if they could help us and was told they'd be with us in a minute, they then carried on chatting. After another ten minutes, just as we were getting ready to leave, a woman showed us a table and said "your sitting here" then went. We sat there for another ten minutes before she came back, to take the order for our starters. When they finally arrived fifteen minutes later, we all just stared at mine. I had ordered the potato skins, which were just a plate of greasy potato peelings topped with what looked like a slightly warm cheese slice! At this point in a normal pub/restaurant we would have complained, but in this establishment you got the distinct impression that you would have just got a mouthful and asked to leave. By this time we were so busy laughing, we thought it was worth staying for the experience. The other starters ordered were prawn cocktails, which although pretty tasteless prawns (most likely 10 kilos for a fiver from Lidl) were passable
After waiting ages for our plates to be cleared, someone finally came and asked how we wanted our steaks. When they arrived, I wish I had taken a picture on my phone, as it was the complete opposite of the picture on Groupon. Where their photo was a thick juicy steak, with fresh looking salad and crispy chips, ours looked like it had been driven over in the car park! It was no more than a quarter of an inch thick, old looking salad, soggy greasy chips and something that we think were onion rings? On trying to cut the steak, we found it was as tough as it looked. By now we needed a drink and had to ask if we could have our glasses of wine that were included in the voucher, as no one had offered them to us. We all tried to eat some of the food but my husband couldn't even cut any of his steak as it was so full of grissle, let alone eat it. When a girl came to clear the plates away and saw my husband hadn't eaten his she asked if it was ok, when he told her it was awful, she just laughed and said "oh"
After the terrible food and even worse service I emailed Groupon to complain, as what was being advertised and shown was completely false. They replied telling me that my complaint was being forwarded to the pub concerned. Suprise, suprise I never heard anything from them which just sums the place up. I contacted Groupon to let them know I had no reply from the pub.
I told them that I wasn't happy and that the least they could have done was refund my vouchers. They told me that my complaint would be forwarded to their management. Guess what.... three months later still heard nothing. Avoid this pub, and try some of the other great pubs and restaurants in Norwich. Should have remembered the old adage "If it seems to good to be true, it probably is"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.