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“Lovely location, excellent staff” 5 of 5 stars
Review of Premier Inn Norwich Nelson City Centre

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Premier Inn Norwich Nelson City Centre
Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)   |  
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Rooms from £77
Ranked #4 of 50 Hotels in Norwich
London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Lovely location, excellent staff”
5 of 5 stars Reviewed March 1, 2013

I am a fan of Premier Inns and this one does not disappoint. Located on the riverside, the bar and restaurant overlook the water and the hotel is a ten minute walk from most attractions. The room was very clean and quiet with a small balcony overlooking a green space and I had a great night's sleep. The breakfast was freshly cooked and served in a clean, attractive restaurant. What made this hotel exceptional was the reception we received. On learning that we were unfamiliar with the area, Melanie took the time to give us a map and personally recommended pubs, clubs and places to eat. A most enjoyable trip. We will return.

Room Tip: We stayed in room 129 which also has a small balcony. Twin room.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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808 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Bebington, United Kingdom
1 review
5 of 5 stars Reviewed February 28, 2013

Friendly caring staff, good security, lovely room with excellent heating. Really comfortable bed and had great nights sleep. Free carpark a bonus. Breakfast expensive for someone with small appetite so went elsewhere. Evening meals reasonably priced. Was excellent location, close to station, on waterfront and within easy access to city centre. Would visit again

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
137 reviews 137 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 28, 2013 via mobile

Close to the station to save on taxi fairs, front of house staff were brilliant and a credit to the business.

Warm clean room, good bathroom, modern flat screen TV, comfy bed, quality help yourself breakfast, left totally happy.

Will return

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scunthorpe
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 25, 2013

hotel in a great location ,hotel not as good as duke street , needs updating and modernising , room cold bathroom colder (no heater or radiator in bathroom whatsoever ) told it did not need one ,It was -4c 22nd feb the night i stayed , would have been warmer in a fridge .Breakfast cold cold plates ,surly service from restaraunt staff , a miserable breakfast experience .need to do better and look at its other hotel on duke street for comparison on how to do things right , Front of desk efficient and friendly , we would stay again if there is improvement just for the location.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre, responded to this review, February 26, 2013
Many thanks for taking the time to review and for your comments. We're pleased that you liked the location of the Hotel but very sorry you were cold in your room and didn't enjoy your breakfast experience.

I will pass your comments over to the Restaurant Manager and please contact us direct at the Hotel where we'll be happy to discuss your comments and rectify this situation.

I do hope these isolated incidents won't deter you from staying with us again and hope that we can welcome you back again soon.
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Cambridge, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 24, 2013

I took advantage of a special offer for accommodation only so ate elsewhere as it looked very nice but, for me, expensive. A superb location, handy for the city centre and with parking included was very good value. The room was excellent with a very good sized tv and the usual facilities. Bed was comfortable with good supportive pillows. Staff were helpful and polite without being effusive. A good buy when the price is right.

Room Tip: Some rooms have view over the river. Mine looked over the car park!
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre, responded to this review, February 26, 2013
Thank you for taking the time to review and for your great comments.

We're so pleased you enjoyed your stay with us and were happy with the location of the Hotel We're also very pleased to hear you were comfortable in our newly refurbished rooms and liked the extra pillows and 40" TV screens along with the customer service and free parking.

For your information, we do also offer an 'All you can Eat' Buffet in our TableTable Restaurant Monday to Saturday and a Carvery on Sunday which are great value should you not wish to eat from the Menu. Please visit the website for more information or ask a member of the Team who'll be happy to help you.

I do hope we'll be able to welcome you back again soon.
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

Came with my 2 daughters and had a fantastic break . Did not encounter any problems. Helpful and friendly staff in all areas. Fantastic breakfast and kids eat for free. Perfect location aswell for the shops in Norwich or dine in the evening .Hotel also provides free car parking unlike others. I will be staying here again for sure .

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre, responded to this review, February 22, 2013
Thank you so much for taking the time to review and for your great comments. We're really pleased you enjoyed your stay with us and were happy with the location of our Hotel along with the customer service from our Team, the free to residents parking and the Free Childrens Breakfast.

We're delighted to hear you'll be coming to visit us again and look forward to welcoming you back soon.
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Royal Tunbridge Wells, United Kingdom
1 review
4 of 5 stars Reviewed February 19, 2013

Booked well in advance and got a reasonable rate for room.
Good family room with nice view of the river.
Room cleaned daily with replenishment of tea and coffee.
Breakfast fine. Did not dine at other times.
Clean and well equipped.
Very close to main railway station and eateries as well as the night life if you are into that sort of thing.
Would recommend as good value for money.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee H, Cluster Sales Manager at Premier Inn Norwich Nelson City Centre, responded to this review, February 20, 2013
Many thanks for taking the time to review and for your great comments along with your recommendation. We're so pleased you enjoyed your stay with us and the location and cleanliness of the Hotel. We do hope that you'll come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Norwich Nelson City Centre

Address: Prince of Wales Road, Norwich NR1 1DX, England (Formerly Swallow Hotel Nelson)
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Norwich
#6 Romantic Hotel in Norwich
#9 Business Hotel in Norwich
Price Range (Based on Average Rates): $
Number of rooms: 132
Reservation Options:
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Also Known As:
Premier Inn Norwich Nelson City Centre Hotel Norwich
Nelson City Centre Norwich

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