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“The staff are just outstanding” 5 of 5 stars
Review of BEST WESTERN Annesley House Hotel

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BEST WESTERN Annesley House Hotel
3.0 of 5 Hotel   |   6 Newmarket Road, Norwich NR2 2LA, England   |  
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Ranked #4 of 49 Hotels in Norwich
Certificate of Excellence 2014
Norfolk
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“The staff are just outstanding”
5 of 5 stars Reviewed February 5, 2012

In all my 30-something years I've never stayed in a hotel with such lovely, helpful and professional staff. They make what is a clean, very attractive and comfortable 3* hotel outstanding.

For an inexpensive stay in Norwich I don't see how this place can be beaten. I got a great deal with late rooms, and got an upgrade on arrival. The rooms are clean and functional, VERY comfy bed and pillows, flat screen tv with multiple channels and room service.

The receptionists and caretaker require a special mention ... I needed their help for various things when I checked in and during my stay, and they were just so nice and brilliantly helpful it left a big impression. Would definitely recommend this place to friends and family, and stay here again myself if I ever have the need.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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395 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
UK
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2011

I stayed here on business and the staff were very welcoming. The room was comfortable,spacious and well decorated double room. The bathroom was clean and well maintained but could do with a little modernisation and has very hot water at times. The beds were very comfortable and there were no noise issues even though the hotel is close to a main road. I had an evening meal which was excellent in terms of presentation and flavour. There is a choice of two menus one which is a fine dining menu and the other a much broader main menu. I had a cooked breakfast the following morning which is taken in the delightfully bright dining room and again this did not disappoint. I Would stay here again if ever in Norwich.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kings Langley, United Kingdom
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 14, 2011

We have stayed at this hotel occasionally over many years,and it just gets better. Spotlessly clean with a very nice atmosphere.We stayed in the annexe this time,which is every bit as good as the hotel.Comfortable room,comfortable bed and well appointed. Only one point about our room was the shower.It was on the right hand side as you enter the room,glass door only no wooden door. The Hotel is less than ten minutes walk from the city centre,so very convenient. No traffic noise at all,so slept well. We did not eat in the hotel,a short walk away is the Eagle bar/restaurant which was very good.We thought the menu in the hotel looked very good if a little pricey. Would recommend this hotel.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ayr, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 7, 2011

to start i would like to thank the staff at the annesley house hotel for making it a wonderful and an enjoyable experience. I travel alot due to the nature of my job being in the armed forces and its hard now a days to find such a wonderful atmosphered hotel that provides excellent customer service lavishly decorated rooms and exquisite food. we stayed in one of the rooms in the coach house and i must say it was beautiful the room had all the modcons that just makes your stay worth while the bed was so lovely to sleep in as you slide under the covers you feel as if you dont want to come back out.

this certainly will not be my last stay at the annesley house and if the rest of the best western chain is anything like this hotel then they have done the best western a great service

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stowmarket, United Kingdom
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 30, 2011

Weekend shopping in Norwich. This hotel is close to the town so lovely for a stroll to the shops.. We have stayed there on several occasions and will be going back again very soon..

Room Tip: All rooms are lovely..
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Great Yarmouth, United Kingdom
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 27, 2011

Excellent hotel very close to city, 5 min walk, rooms are large,excellent, lovely conservatory were you can have your breakfast, cosy bar and lounge, ideal if you are going to a show at the Theatre Royal Norwich.

Room Tip: We have stayed in two rooms both different and good.
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  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 21, 2011

This was our first stay at Annesley House, but it certainly won't be our last. We were visiting Norwich for Christmas shopping and stayed for one night in a recently refurbished room in the Coach House. The room was great - flat screen TV, king size bed and a great bathroom with walk-in shower and amazing lighting. Dinner was included in our deal and the meal was excellent - four courses, including coffee and truffles. Breakfast was also of a high standard. All the staff were very friendly and helpful.

Room Tip: Ask for a room in the Coach House.
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Annesley House Hotel

Address: 6 Newmarket Road, Norwich NR2 2LA, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Hotel Style:
#4 Business Hotel in Norwich
#8 Romantic Hotel in Norwich
#8 Family Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Annesley House Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western Annesley Hotel
Best Western Norwich
Norwich Best Western

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