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“Good food; good atmosphere.” 5 of 5 stars
Review of Maids Head Hotel

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Maids Head Hotel
4.0 of 5 Hotel   |   Tombland, Norwich NR3 1LB, England   |  
Hotel website
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Hotel amenities
Special Offer
Free wifi and parking
Ranked #5 of 49 Hotels in Norwich
Certificate of Excellence 2014
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Good food; good atmosphere.”
5 of 5 stars Reviewed January 9, 2014 via mobile

Went to the Maids Head Hotel with a group (13) of colleagues for an evening of networking. The venue was a great place to have such a dinner as there was plenty of space and the staff were not over attentive, which is a real bug-bear of mine.

The food was excellent. It was the first night of a new menu and our server, Krystyna, was knowledgable and able to answer all our questions we posed about the food.

I was hoping for a relatively low calorie option for main (guinea fowl cannelloni) and dessert (fruit salad with a difference!) and Krystyna was very helpful in helping me achieve that.

Definitely worth a visit if you would like a menu with lots of choices that are a cut above and a bit different.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 14, 2014
Dear StonehengeNorfolk,

Thank you for your lovely review in relation to your recent experience with us. We really appreciate your comments and would appreciate it, if you could share these kind words on our restaurant specific tripadvisor page, winepress@wensum.

We will also pass your comments on to Krystyna, whom I am sure will be delighted to read your kind words.

Once again thank you for your comments and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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578 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 7, 2014

We stayed at the Maid Head Friday 3rd- Sunday 5th 2014. The room was good; however I would like to appraise the restaurant and staff. The food was well above average but the staff was excellent and I would like to say a big well done to the Chief and Richard who was our waiter for one of our meals:
Chief; we had two evening meals during our stay which were excellent, both visually and in taste and thank you for the vegetarian cooked breakfast!
Richard: He was front of house for our first evening meal, what was excellent about Richard was that he had detailed knowledge on the menu, we trusted his recommendations, and we were not disappointed! He even knew where the cheeses were sources from and how they tasted on the pallet. We also took his advice on the wine to complement the meal what can I say, the wine was perfect. We found out later on that Richard normally worked in the bar, that would explain his knowledge of wines. However his knowledge of the menu was equally as good which made our visit to the Maids Head a memorable one

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 14, 2014
Dear Julian S,

Thank you for your lovely review in relation to your recent experience with us. We really appreciate your comments and would appreciate it, if you could share these kind words on our restaurant specific tripadvisor page, winepress@wensum.

We will also pass your comments on to Richard and our chef, whom I am sure will both be thrilled to hear that their hard work was appreciated.

Once again thank you for your comments and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed January 7, 2014

We and our 4 friends had a wonderful stay at the maids head for the new year celebrations.
This is the second year we have attended. Great food event and entertainment. Staff all wonderful would recommend to anyone.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 8, 2014
Dear r0berts0n1,

Thank you very much for your lovely review in relation to your recent experience here at The Maids Head Hotel.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittlesey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 6, 2014

We came to this hotel last NY and had a great time but this year it was even better. Our room was great the NY Eve Dinner Dance was excellent great food and great entertainment. We will make this our NY Eve venue.

Room Tip: Some of the rooms are in the old part of the hotel and can be rather warm and small but the rooms in...
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 7, 2014
Dear Rolls T,

Thank you very mcuh for your lovely review in relation to your recent experience at our NYE party.

We are delighted to see that you enjoyed your time with us and look forward to welcoming you back in the near future.

We will be finalising all the details for our next chhristmas and new year's package in the next couple of weeks and we will be in contact with all guests from this year, about the package in the next couple of weeks as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed January 5, 2014

We chose the Maids Head hotel as the venue for our team christmas meal ( December 2013 ). We had a wonderful 3 course meal with disco after. The food was great and we enjoyed dancing the night away after. Would Definitely recommend this. Thank you

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 6, 2014
Dear Speakman123,

Thank you very much for your lovely review in relation to your recent staff meal with us.

We are delighted to see you enjoyed your time with us and we look forward to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castlemaine, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2014

What a wonderful town and a fantastic place to stay. Thoroughly enjoyed, one night was not enough. Could not have been made to feel more at home. Room was great as was entire hotel
Staff could not have been more helpful and courteous. So refreshing to see the real England, yet a vibrant city
Thank you

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 6, 2014
Dear Simonp1960,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see you enjoyed your time with us and we look forward to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2014

My wife and I stayed here back in mid-December for a pre-Christmas treat.

I hadn't been to or stayed in Norwich before, so as is vital these days I did some research. What I wanted was secure parking, central location, dinner, bed and breakfast and an interesting building in the old city centre. What I got was exactly that.

We arrived at about 1.30 and were able to check in and dump our luggage before exploring. I had booked the Filby Suite (Room 6) which is up in the eaves of the roof and opposite the cathedral. This is the older part of the building, and if you want the character of the place then this is where to be. Be warned that it is a bit of a hike from reception and involves a short climb up a steel spiral staircase; no problem with a light overnight bag but not if you like to bring the kitchen sink.

Traffic noise can be a bit intrusive as the hotel is right on the street, but as I tend to sleep with ear plugs due to many business trips and noisy hotels this wasn't an issue. If you are a bit of an old building geek (like me) then there is some interesting exploration of the roof frame to be had, but if you aren't into that kind of thing it just looks like an old wooden roof with a bit of a lean on it.

As I mentioned, location is everything and this place fitted us superbly. You are 1 minute away from Elm Hill which is the classic old image of Norwich, and which in turn leads to the city centre. Walking is the way to really see the city, and we did a lot of that; booking a modern hotel further out was never an option.

Once back from your excursions you will obviously want feeding and watering. The restaurant area looks to be a previously open yard type of place, with the bar appearing to once have been a separate building in its own right. It was a very pleasant space well set out and we had an excellent meal professionally waited upon by a young lad who I regret to say I forgot his name. Breakfast is served in the same place, but it is a buffet set up where you help yourself. This seems to have ruffled the feathers of some reviewers but I had no issues with either the process, the food or the staff.

When you leave you need to ask for the car park exit bar code thingummy or else you face the walk of shame back to reception to get one.

We had a very pleasant stay; I'm sure you will too.

Room Tip: If you opt for the old part of the building, be aware that it overlooks the street and there is some...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine M, General Manager at Maids Head Hotel, responded to this review, January 6, 2014
Dear Ferdiesdad,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see you enjoyed your time with us and we look forward to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maids Head Hotel

Address: Tombland, Norwich NR3 1LB, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Norwich
#11 Family Hotel in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Maids Head Hotel 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Maids Head Norwich
Hotel Maids Head

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