I booked my parents a 2 night break on their autumn early bird deal, mainly due to,the look of the place and the big swimming pool. This review is based on what they have told me. The building and surrounding area are beautiful. Staff were very nice and polite. Room was lovely and big but too warm so they opened a window on the first night. For some reason other guests feel the need to slam doors all the time and during the night so it was quite noisy. They heard two older ladies complaining to staff about the noise coming from rooms near theirs including someone having a karaoke machine in their room. Why would you? The pool was lovely. The bar and restaurants were nice but the carvery was not very good. Vegetables were hard and potatoes like bullets. Breakast was very good. Their comments mirror a lot of the comments i read on trip advisor before booking but you cant always believe everything you read. Seems that management havent taken much notice of the comments. They said they would stay again but said it would be nice to have some sort of regular entertainment in the evenings. However, I dont think i would pay the full rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear liz b
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Many thanks for your feedback.I`m really pleased you enjoyed our beautiful hotel and grounds and had a good stay.I`m sorry other guests were not considerate,I dont think we were made aware as we would always ask guests to keep it down if they were disturbing other guests.Im please you had a great breakfast and i`ve spoken to the chef regarding the food in the restaurant,however as you are probably aware,vegetables and how they are cooked is often a matter of some personal preference.Please let me know when you coming back and we will prepare food to your bespoke requirements in order that you get a perfect stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.