I am a West End musician and have been coming to Balans for over fifteen years but have recently noticed a significant decline in service. Snooty manners, rude staff, difficulty finding tables even though there are clearly few paying customers in there. In spite of my interest as a food lover/gourmet, I always found their earthy basic dishes to match the friendly service and sense of 24-hour fun. If it is now apparently as difficult to get seated here as OXO or The Ivy, or to get friendly helpful service, then I know where I would rather go. Used to be 5 stars for what it WAS, now clearly trying to be something it is not, and thoroughly failing while it is at it. Zero stars, do not bother, sad to say.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.