I booked this hotel expecting the word Executive to mean high quality. However this was not the case.
On checking in I was told we had been upgraded free of charge to a more spacious apartment. I was advised this was a basement apartment. I had my reservations about this as I don't like basement rooms as they often have a lack of light. I was assured by the reception that there was sufficient natural light.
The room indeed was spacious but had a fold up double bed so this took up much of the space that had been mentioned. The main bed was narrow and was more of a queen size bed (3/4) rather than a double. The pillows were of very poor quality and in actual fact one of them was ripped and the middle of it was coming out.
The Kitchenette was sufficient except for the cooking utensils. The room was designed to sleep 4 people. However there was only 1 small pan. So cooking on the hob was difficult. Also the Microwave/Grill had no instructions with it. It took a few attempts to finally get it working.
The bathroom was modern however the plaster was coming away from the ceiling above the shower. Also strangely the tiles had pencil marks with numbers written on them. There was an abundance of towels so no complaints there.
The window looked out onto an external courtyard. There was minimal light. The noise from some of the other apartments was a little disturbing but expected. The TV was tiny and was mounted on the wall. Wardrobe space was small and only 1 hanger!!
I have contacted the management to make complaints as I was really disappointed about the apartments. I booked this for the luxury/Executive element but what we got was far from it. Management so far have said that I should have asked for utensils etc. I should not have to ask for the basics!
On Checking out the person simply took the keys. Never asked how was my stay etc. Poor service!
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- Also Known As:
- Hotel Hyde Park Executive Apartments
- Hyde Park Executive Apartments London, England