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“Excellent three days experience with Andaz Liverpool London!” 5 of 5 stars
Review of Andaz Liverpool Street

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Andaz Liverpool Street
5.0 of 5 Hotel   |   40 Liverpool Street, London EC2M 7QN, England   |  
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Ranked #62 of 1,066 Hotels in London
Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellent three days experience with Andaz Liverpool London!”
5 of 5 stars Reviewed November 25, 2013

This is my first time to London with my family for holiday, and as usual Hotel is one of the important critiria for the trip as I need a very very comfordable place to rest after the whole day walking and viewing different world from my origin.
I choose Andaz Liverpool London this time and I feel great that I make this decision as this is one of the BEST Hotel I had ever stayed before.
Great Location (Right beside the Underground station), walking distance to London Bridge and many attraction points.
Friendly and profesional CSR, excellent front desk Manager (Mr Niel) and make my stayed without any trouble with absolutely comfordable in the night.(Sweet Dream)
Of course don't forget the free drink in the ground floor lounge, red wine, Latte & etc with some taste good snack and baked.
Modern and advance Gym facilities also allowed me to spend my spare time during the night especially in this cool weather season. (Nov 2013)

I stayed in this hotel with no regret and will definately choose this hotel again if I go London again.

Thanks & Best Regards!

Room Tip: I personally prefer high floor as usually are more quiet.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 27, 2013
Thank you for your fantastic review following your recent stay at Andaz Liverpool Street. It really made our day to read how much you and your family enjoyed your stay. I will pass your feedback onto the brilliant Niels who has now been with Andaz for several years. We look forward to welcoming you again in the near future. Best regards, Tim
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1,699 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Ammanford
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 24, 2013

Five star stay in every way. Gorgeous room, perfect location and excellent service. Worth every penny. Close to all London attractions. The staff were very friendly and happy to help in any way. The adjoining restaurant serves lovely food on your doorstep. We will be going back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 27, 2013
Thank you very much for your great feedback. I was very pleased to read that you had a wonderful time with us and really appreciate the great comments on our staff who work with great dedication to make every guest’s stay a special experience. We look forward to welcoming you back in the near future. Best regards, Tim
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High Wycombe, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed here as part of a theatre break. It was my husbands birthday and this was taken into account in relation to our stay. We had a problem with the plumbing but this was sorted out within half an hour and nothing seemed too much trouble. Room was comfortable and clean and free soft drinks were a bonus. I disagree with the review regarding the breakfast. I had this included in the price and you could have as much or as little as you wanted.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 27, 2013
Thank you very much for choosing Andaz Liverpool Street for your very special trip to London, we are pleased to hear that you and your husband enjoyed your time with us and 1901 restaurant’s delicious breakfast buffet. On behalf of the whole team, we very much look forward to welcoming you back again for your next visit. Best regards, Tim
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Zurich, Switzerland
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 23, 2013

Good recognition for elite Hyatt status, amazingly large connected rooms for a family stay, good location for a stay in the city which has increasingly more to offer, good dinner at the Hyatt sushi restaurant but by any mean, skip the breakfast. We experienced the most ridiculous, poor quality, rip-off breakfast we ever had!... And the B&F manager didn't care responding to our complaint!

Room Tip: Go for high floor
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 27, 2013
Thank you very much for choosing to stay at Andaz Liverpool Street and taking the time to review your recent stay. We are delighted to hear how much you enjoyed your experience and dinner and are pleased to hear about the loyalty to Hyatt. We are sorry to read about the breakfast you experience though I understand that our Director of F&B has reached out to you directly. We are looking forward to welcoming you back again soon. Kind regards, Tim
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Newcastle upon Tyne, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2013

I would not normally review hotels, but this one is fabulous. I went down for a weekend with my Mother and the staff could not have been more considerate or courteous. We were told by our travel agent that only king bedded rooms were available but as soon as we arrived the staff could see that it would be more appropriate that we had a twin room, and dually organised one straight away. We were also able to choose a quiet room, a must in London, and never heard any noise.
The entrance is deceptive and the majority of the building is old and appears to have maintained many of the original features including a very impressing glass dome in the breakfast room.
We had a meal in the Brasserie on the first night, perfect for us, good prompt service in spite of us eating about 5 pm. Breakfast again was very good a large range of different cereals, yoghurts, hot food, cheese and meats. The staff gave us good advice about timing to get to the theatre and organised a taxi for us. Check out was very slick and an email was sent with the final bill for our records. On the whole a great experience, we will be going back in the New Year.

Room Tip: As for a quiet room, if that is what you want, ours was silent
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 26, 2013
Thank you so much for sharing your feedback with us following your recent stay. It makes our day to know how much you enjoyed the service, the breakfast and the facilities and we look forward to welcoming you back to Andaz again in the next year. Kind regards, Tim
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Guildford, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2013

We were impressed with the Andaz. The hotel's location, facilities, and our room were exquisite, as well as the food (since our visit I've been dreaming of the home made granola at breakfast and the bread in 1901). What really stood out was the professional, engaging and welcoming team who work at the Andaz. From the Duty Manager to the Barista, the service was excellent. We loved the ambience, it was a refreshing approach to 'hotellerie' - accessible and unpretentious (including check-in) while remaining very much 5*

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 26, 2013
Thank you very much for sharing your fantastic feedback with us, a modern oasis in the City! We are very glad to hear that you have enjoyed the hotel’s facilities and the restaurant offering, especially 1901’s delicious breakfast buffet. We will also make sure to pass your feedback onto our team who do an amazing job every day. Thank you again and we hope to you to Andaz again soon. Best regards, Tim
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Buxton, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 18, 2013

We stopped here for a weekend trip in London and it did not dissapoint. Cool, ultra modern with laptop check in. We arrived at 10.00am when check in was 3.00pm. I had already made arrangements for us to get changed because we were going out for lunch, but we were given a choice of rooms on varying floors. We stayed on the 6th and top floor mainly because we were told it was a 'quiet' room. It was and also very spacious and clean.

Room Tip: Ask for a quiet room if possible.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim F, General Manager at Andaz Liverpool Street, responded to this review, November 26, 2013
Thank you so much for this lovely message following your recent stay with us at Andaz Liverpool Street. We are thrilled to hear that you enjoyed your time with us so greatly and really appreciate the feedback, in particular on our team, they certainly do a great job for the hotel! We hope to welcome you back to Andaz Liverpool Street in the near future. Kind regards, Tim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz Liverpool Street

Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in London
#37 Romantic Hotel in London
#51 Luxury Hotel in London
#79 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Andaz Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay.Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London
Andaz Liverpool Street London, England

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