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“Great staff made it a great night away!” 5 of 5 stars
Review of Andaz Liverpool Street

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Andaz Liverpool Street
5.0 of 5 Hotel   |   40 Liverpool Street, London EC2M 7QN, England   |  
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Ranked #62 of 1,066 Hotels in London
England, UK
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Great staff made it a great night away!”
5 of 5 stars Reviewed October 7, 2012

We stayed in London for the night to see a show and celebrate my birthday and it was made all the better for staying at the Andaz. Lovely modern hotel where the staff were all most helpful, friendly and professional from start to end. The room was comfortable and we had one of the best night's sleep for a very long time on the extremely comfortable bed. I really liked that breakfast is served till 12 on Sundays so the fact that we slept so late didn't matter. The breakfast was superb with great service once again. There were nice extra touches such as free wi-fi and free soft drinks from the mini bar. Would love to have stayed longer to take advantage of the salon treatments - next time!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 11, 2012
Thank you very much for choosing to stay at Andaz Liverpool Street for your birthday. I am so pleased you enjoyed your time with us. Thank you for all your comments and in particular about our wonderful team. On behalf of the whole Andaz Team, I look forward to welcoming you back very soon. Best, Arnaud
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1,699 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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up north
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 7, 2012

My overall thoughts on the Andaz are if you want a hotel with very nice facilities and plan to spend time in the hotel, this is a great place to go. If your main concern is a really nice room, it was only ok.
They have all sorts of complimentary coffee areas with biscuits, even tastes from the restaurant in the evening. Soft drinks in the room mini bar are free. The leisure area is very nice indeed so take your shorts for a steam. You get almost your own bathroom to change! The service is faultless. The hotel generally is very very nice. However................. Our room was definitely just ok and the room is the main thing that I wanted. We didn't want to spend too much time in the hotel and so all the things I mentioned above were just nice to have's for me, not essential. We were a bit disappointed with the room. I've stayed in many 3,4&5 star rooms like it on business trips all over the country. Overall we had a nice stay but there was no WOW factor. If you want a hotel with great rooms try the Threadneedles. On our last trip we stayed there and thought the rooms were WOW

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Hollywood, California
Top Contributor
77 reviews 77 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 6, 2012

Stayed at the Andaz Liverpool St for three nights to begin our European holiday. Easy trip from Heathrow to Paddington station then the tube to Liverpool station. The Andaz is right there and in an old historic building. Upon arrival it is very personalized service with the lobby host. No front desk, you are checked in while seated and the employees use tablets to check you in. You are offered a beverage and the staff are very engaging. Rooms were nicely redone and very comfortable. Modern yet comfy. Just loved it! Non-alcholic beverges in mini bar and internet are complimentary. Only draw back is the noise from outside. To be expected in the middle of London so bring earplugs. Bed were super comfy!!

Room Tip: perhap ask fo one not on the main st
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 11, 2012
Thank you for stopping at Andaz Liverpool Street during your recent European trip and I hope you enjoyed the rest of it too. Thank you so much for the wonderful comments and in particular about the team and how engaging they are which I will make sure to forward on to everyone here. Thanks again and I hope you will visit us again soon. Best, Arnaud
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Westport
Top Contributor
96 reviews 96 reviews
8 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 6, 2012

While the location is more suited to business travelers than sightseeing tourists, having the central liverpool street tube stop next door makes this a very convenient spot. Once you walk in the door, CALM. Our confortable room was standard for a hotel room and perhaps even slightly generous for London. Our bathroom is modern ( heated towel racks!) and clean. Towels are replenished twice a day (they still have turndown service!). The minibar is well appointed and barring beer and spirits, everything is free -- cookies, water, juice, soda. Downstairs, there is a nook in the lobby with free fruit in the morning,canapés in the evening, and tea and juice all day. A tip: Eastway serves an English breakfast ('fry up') that is quite good. Reserve thru toptable uk and you get the breakfast with coffee/ tea for GB 12. Across the street, the white hart also serves a traditional pub breakfast (although they don't open until 10am) for GB 5. Finally, the Cornish pasty stand next door ( in front of the tube station ) is a great place for a quick lunch or mid afternoon snack without breaking the bank.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 11, 2012
Thank you very much for choosing to stay here at Andaz Liverpool Street. I am delighted to read you had a very nice stay with us. The location is not just for business traveller guests, the hotel is only a five minute walk to Shoreditch and Hoxton where you will find boutiques shops, art galleries, street art and markets. The hotel is also only a short walk to Spitalfields Market which has plenty of shops and restaurants. Heading South when leaving the hotel, if you walk towards the river Thames, you will see the Tower of London and Tower Bridge and a little further down along the river is Tate Modern. There is plenty more sites to visit so next time you visit us, don’t hesitate to ask one of the Andaz Hosts for more tips. In the meantime, I look forward to welcoming you back to Andaz Liverpool Street in the near future. Best, Arnaud
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London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 5, 2012

Dear Sian,
Thank you so much to you and the Andaz Team (including your Eastway bar and 1901 restaurant staff) for all the support, help and organisation in the run up to my sister's baby shower & 30th birthday celebrations and on the big day itself. The service at your establishment has been exemplary (always warm, engaging and highly professional) and because of this my sister and her guests had a fantastic experience! We will certainly be recommending you and your establishment to friends and family!
With appreciation. Warmest Regards,
Mrs Lawrence, London UK

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 11, 2012
Dear Mrs Lawrence, thank you ever so much for you review. I am so pleased that you were happy with your sister’s baby shower and birthday celebration here at 1901 restaurant. Thank you for your very warm comments about Sian and I have already forwarded your review onto her and the team. We hope to welcome you back to the hotel and in our restaurants in the near future. Best, Arnaud
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Dublin, Ireland
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 42 cities Reviews in 42 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 5, 2012

Heard criticisms based on room size which were completely unfounded. Good, if unnecessarily fussy, reception and check in but accommodation was very good. Well sized rooms and well equipped space. Welcome touch was free healthy minibar which was helpful and valuable when a little thirsty in the evening! Bit pricey but would certainly consider staying here again. Didn 't get to visit gym, but will look up next time !

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 10, 2012
Thank you for choosing to stay here at Andaz Liverpool Street. I am really pleased you enjoyed your stay with us. I'm also pleased to read you liked the complimentary amenities in the room. Thanks again and I look forward to welcoming you back to Andaz Liverpool Street very soon. Best, Arnaud
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Motherwell, Scotland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 5, 2012

We stayed here for one night while we were in London and absolutely loved it! The location is fantastic, very easy to get to by public transport.

Room was fab, not huge but perfectly adequate- who goes to London to sit in the loo!?

We were lucky to have fantastic weather the weekend we went and the hotel was perfectly air conditioned.

We had a few drinks in the pub across the road- very reasonably priced! Fab wine for the price. We booked dinner at The Hawksmoor about 10 minutes walk away. The walk was throught the 'city' and at around 7 on a Friday night was desolate. We worried the restaurant would be quiet but thats couldn't be further from the truth! The restaurant was fantastic and worth going to London just for the rib-eye and onion rings alone!!!

We didn't have any problems with noise in the hotel, no problems with the 'waterworks' as some others have reported. Breakfast was the best breakfast I have ever had in the hotel- sausages to die for!!!!! I was so impressed- especially to see seasonal rhubarb out with the fresh fruit.

We love this hotel, it is now our new favourite in London (we usually go to The May Fair) and we can't wait to visit again and also visit some other Andaz's.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazLiverpoolStreet, General Manager at Andaz Liverpool Street, responded to this review, October 8, 2012
Thank you so much for such a wonderful review. I am thrilled to read all of your comments about your recent stay with us and delighted Andaz Liverpool Street is your new favourite hotel to stay while in London. I’ll make sure to pass your comments onto the rest of the team. In the meantime, I look forward to welcoming you back soon. Best, Arnaud.
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Additional Information about Andaz Liverpool Street

Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Family Hotel in London
#37 Romantic Hotel in London
#52 Luxury Hotel in London
#79 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Andaz Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay.Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London
Andaz Liverpool Street London, England

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