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“Avoid by all cost....” 1 of 5 stars
Review of Kensington Suite Hotel

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Kensington Suite Hotel
3.0 of 5 Hotel   |   128 Holland Road, London W14 8BD, England   |  
Hotel amenities
Ranked #939 of 1,065 Hotels in London
1 review
“Avoid by all cost....”
1 of 5 stars Reviewed January 12, 2014

One of my most terrible experience I have ever had with hotels, if not the worst of all. The most unfriendly staff, and the least helpful.

The room I stayed in had a wooden/ glass roof. It was raining on the night, and there was continuous ticking all night made it impossible to sleep. What made it worse is the very thin walls, so I would count how many times he has gone to the loo. Went to speak to the receptionist ''Ooh, it is only because it is raining''!!! '' no one on planned about this before ''. Asking to change the room, '' wait to speak to the manager in the morning''. He would not even say I am sorry!!!

Stayed January 2014, traveled on business
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279 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Hermanus, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed December 28, 2013

Walking distance to the underground, this was a good location for exploring London without paying a fortune. Yes, the room was small, but we were only there to sleep, and it was clean and the breakfast was basic but quite adequate. Other guests were friendly at breakfast and overall the place had a good atmosphere. Can't imagine that you would get better value for money anywhere else in London

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 23, 2013

I booked 6 nights at this hotel via a blind booking, so I was able to read the reviews only after I had payed for the booking, and I admit I was considering cancelling the stay and go elsewhere. In the end we showed up and all in all it wasn't such a bad stay. The room was tiny with a miniscule bathroom and no wardrobe or cupboard of any kind, but as we only needed a place to sleep, what we got was enough for us. It would be good though if management could provide at least a few more clothes hangers. Our room and bathroom were cleaned every day (the bathroom especially was always spotless) and the towels changed every day (which is a bit excessive).
Breakfast was not so brilliant but if you like your routine you are fine, as the food provided is always the same.
The hotel's strength is that it is 5 mins from the Tube station and the Overground, and a number of busses pass by Shepherd's Bush so going back to the hotel after a night out is never a problem.
A couple of tips: a) the breakfast room can get very crowded so the best time to have breakfast is before 8am;
b) ask for a room at the top of the hotel, overlooking the back, and you will sleep better. The hotel is on a major road and there is traffic at all hours.

Room Tip: The rooms at the front of the hotel overlook a major road, so ask for a room at the back.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 of 5 stars Reviewed December 17, 2013

I stayed in this hotel recently and it was brilliant. Perfect location, in the middle of where I needed to be. Staff were friendly and happy to help. Rooms were basic, but everything that you needed was there! The pictures don't do it justice, the rooms are bigger than they look. Would definitely stay again and would recommend it.

Stayed December 2013, traveled with friends
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London, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 7, 2013

I stayed in Kensington Suites for three nights and can definitely recommend it. Staff is professional, rooms clean, good breakfast, there is a lift and a good size garden with patio. Definitely great value for money. The only one thing I did not like was the fact that there are only two TV channels. So I was forced to watch snooker. Yuk. If you don't mind it though then you'll be happy with your stay.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chichester, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 28, 2013

Where to begin? The room was smaller than small, such that you could hardly open the main room door, and you certainly could not wheel a case between the end of the bed and the wall, nor could we pass each other at the end of the bed. The bathroom door was blocked by a sink in a cupboard, however we discovered that if you open the bathroom door slightly, reached in and opened the shower, slid in sideways through the open door into the shower, closing the bathroom door behind you whilst in the shower, it was then possible to exit the shower to squeeze back out to the toilet. Really surprised it has now been shut down by Health & Safety. It says "40 Rooms all with en suite facilities" - I think they mean en cupboard, and only 22 seats in the dining room in the basement. And the breakfast was more basic than basic.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ross-on-Wye, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 18, 2013

After reading the reviews on here I was a bit worried about staying at the Kensington Suite Hotel but all my worries were put to rest when we arrived.

Friendly man on reception, and our room was spotless! Can't believe what some people are like on here! Had the best nights sleep, as did my friend.
There was a telly, microwave, kettle and a fridge in our room which we weren't expecting!

Yes the decor isn't great but all we wanted was a clean, comfy and safe room - and this is what we got! Very impressed and will definitely return.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kensington Suite Hotel

Address: 128 Holland Road, London W14 8BD, England
Location: United Kingdom > England > London
Amenities:
Free Breakfast Kitchenette
Hotel Style:
Ranked #939 of 1,065 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kensington Suite Hotel 3*
Number of rooms: 40
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Also Known As:
Kensington Hotel London
Hotel Kensington Suite
Kensington Suite London
Kensington Suite Hotel London, England

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