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Shaftesbury Premier Hotel London Paddington: Traveler Reviews

4.0 of 5
55 Westbourne Terrace, Paddington, London W2 3UY, England
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Shaftesbury Premier Hotel London Paddington
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48%
Ranked #661 of 1,081 hotels in London
169 traveler photos
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508 reviews from our community

Traveler rating
    73
    147
    130
    63
    95
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Families
52
 
Couples
144
 
Solo
78
 
Business
131
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kuala Lumpur
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Absolutely misleading pictures at hotel website”
1 of 5 stars Reviewed November 15, 2012

Someone should sue this hotel for false advertising. Stayed one night as I was on transit to visit a friend in London. I was so taken in by their web site photos that I initially thought I had a good quality room for £114. I was stunned by the sheer small size of the room when I checked in on 8 Nov. There was hardly walking space after I placed my suitcase down and I couldnt pull the chair out to sit at the writing table. This room was at the basement and the window was looking out to the ground outside.

The room fittings were however ok and the bedsheets were clean but the phone and TV didnt work properly. The only thing I was thankful for was that it was close to the Paddington Heathrow Express and that I was able to sleep through the night. I would have stayed elsewhere eg Holiday Inn Express if I had been aware of the unscrupulous tactics of the hotel operator.

  • Stayed November 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask cyloh about Shaftesbury Premier Hotel London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
November 22, 2012
Dear Cyloh,

I am surprised to read the review and we apologise for the inconvenience caused.

This is to inform you that we need to investigate this matter and i would personally like to speak to you if you could call the hotel directly.

I have already forwarded this complaint to my senior management, However we need to dig deep and would need your full cooperation in order to rectify our shortcomings so it is not repeated in future.

Regards,

Swapnil Waghe.
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Rio de Janeiro, RJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Love this hotel!”
5 of 5 stars Reviewed November 14, 2012

I stayed at this hotel a couple of times and now I'm finally writing a review.
The location is perfect and very central. The bedrooms are beautiful and clean. The microwave makes things easy for those days we are very tired and just want to have a quick dinner in the bedroom.
The hot breakfast is great! And the service too.
I recommended this hotel to a couple of friends and all of them loved. In one occasion I had friends staying there for their honeymoon and I called the hotel and asked for a courtesy for them, to make their stay more pleasant and my friend told me that she loved the surprise they prepared for them. I think they prepared some decoration and also gave them a honeymoon gift.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Miss C about Shaftesbury Premier Hotel London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
November 22, 2012
Dear Maria,

Thank you very much for your wonderful review and for sharing your experience with Tripadvisor.

The most important of all is to know that you also enjoyed your stay.

It is wonderful to read that you enjoyed the facilities at the hotel and every bit of it.
Please do come back to us soon again and we will be delighted to welcome you back.


With warmest regards

Swapnil Waghe
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Small Rooms”
3 of 5 stars Reviewed November 7, 2012

Stayed at this Hotel with my wife for one night and the rooms are tiny (room 005 on the ground floor). When we arrived we had to pay an extra £20 to park my car in there car park.
In the room, You can only walk one step into the bathroom and that is it. No room to turn around and back yourself out. The heating in the bathroom was great, the heating in the room not so great, Could not get the room warm. They give you broadband connection in your room and wifi in the public area's of this hotel free of charge.
The Room overall was tidy but the cleaners do not check everywhere as behind the desk was filthy and found someone else's rubbish behind this.
And Breakfast is charged at an extra £12 per person. So with these extra cost's a cheper hotel in London can soon add up.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 8 more reviews by Darren T for London
Ask Darren T about Shaftesbury Premier Hotel London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
November 22, 2012
Dear Darren,

Thank you for sharing your feedback on tripadvisor and we apologise for the inconvenience caused.

I totally understand your query in regards to the room size as we have different categories of rooms and upgrade is available on request.

I have noted all your points mentioned and would definitely brief the concern departments.

Please do come back to us soon again and we will be delighted to welcome you back.

With warmest regards,

Swapnil Waghe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
“Great Service”
3 of 5 stars Reviewed November 6, 2012

This hotel has great service and the breakfast was good. We got a very tiny room at first but they upgraded us to a bigger room with no exstra charge. The only ting we did not like was the traffic noise.

Room Tip: Ask to get a room away from the main road and also ask to get a bigger room.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask TmTravelBlog about Shaftesbury Premier Hotel London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
November 22, 2012
Dear Guest,

Thank you for the wonderful review and I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide.

I was delighted to read that you enjoyed your stay and that you were so impressed with the service you received from my whole team.

Once again, many thanks for your review, and I hope to have the pleasure of welcoming you back to Shaftesbury Premier London Paddington.

Regards,

Swapnil Waghe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“great location, that's it.”
3 of 5 stars Reviewed November 5, 2012

Location is great, few mins walk from Paddington station.
Taxi is easy to get as well as other public transportations.

My room was not cleaned properly, still had someone else's rubbish in the bathroom :(
called the front desk, someone came and got trash out but the whole cleaning process is very questionable.
Clerk said he'll let the manager know about the problem but never heard from the manager.

Room is very small., I used double room by myself, still no place to work.
But internet is free.

Breakfast is good/decent but service is simply 'rude'.
Service ladies designate seats for you so they don't do much work.
If you seat somewhere they don't want, they come and express themselves very clearly until you move!
Coffee, not good. I think they reuse coffee...

I left my mobile charger so email them if they found it in my room, still no words from them.

It's a ok place if you have quick business in London and you want to get in and out from Heathrow quickly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Qualitarian about Shaftesbury Premier Hotel London Paddington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
November 22, 2012
Dear Guest,

Thank you so much for the feedback given to us whether good or bad it always helps us to improve our standards.

Thank you for the good comments on location.

We have noted your points raised and will be given a serious consideration.
Thank you once again for the feedback and we hope to serve you once again in future.

Regards,

Swapnil Waghe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Shaftesbury Premier Hotel London Paddington

Also Known As:
Shaftesbury Premier Hotel London
Shaftesbury Premier Hotel London Paddington England
Address: 55 Westbourne Terrace, Paddington, London W2 3UY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#305 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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