Location is great, few mins walk from Paddington station.
Taxi is easy to get as well as other public transportations.

My room was not cleaned properly, still had someone else's rubbish in the bathroom :(
called the front desk, someone came and got trash out but the whole cleaning process is very questionable.
Clerk said he'll let the manager know about the problem but never heard from the manager.

Room is very small., I used double room by myself, still no place to work.
But internet is free.

Breakfast is good/decent but service is simply 'rude'.
Service ladies designate seats for you so they don't do much work.
If you seat somewhere they don't want, they come and express themselves very clearly until you move!
Coffee, not good. I think they reuse coffee...

I left my mobile charger so email them if they found it in my room, still no words from them.

It's a ok place if you have quick business in London and you want to get in and out from Heathrow quickly.

Firstly id like to say the hotel is in a brilliant location, but thats the only good thing to say about this over priced dirty hotel....
We saw the hotel rooms online and thought it was lovely... but they were only pictures,when we arrived we were charged yet another 30 pound for breakfast we already thought was in price,then we went to our tiny room,it was so tiny u couldnt swing a cat in their and the bathroom had blood splatters all over the seat also some brown stuff on walls, dont have to tell u what it was,also when.we got in to bed there were blood splatters on bedding(discusting) we complained and it was delt with, we had no more problems till breakfast the next morning we pre booked our breakfast , to which we were waitin an hour and a half as night staff didnt pass message on, when we finally got our breakfast it was stoned cold just like my thoughts of this over priced sad excuse for a hotel, what an insult to london the owners should be ashamed....

My single room was small but perfectly adequate and kind of cosy. It was clean but the yellowed, slightly torn net curtains were a bit of a turn off. The reception area is a bit shambolic but once into the main body of the hotel it is perfectly fine. The breakfast was good and the location perfect for paddington station. Whilst this part of London is not one of the best, it does offer something which approaches value for money- a concept quite alien in London.

I would really not recommend this hotel to older travellers. As has been remarked by other reviews, as soon as I opened the room door there were three steps - a fact I sometimes forgot during my stay. I am sure there must have been numerous accidents over the years. I would have hated to have taken my elderly mum as this would have been a recipe for disaster.

If you book this don't expect to stay here. Booked because of close proximity to Paddington and the location of a training course. Arrived at about 6pm on a dark rainy evening. It's a 5 minute walk from Paddington and easy to find. After registering two rooms and providing a credit card we were told the hotel was being renovated and that we would have to move to a sister hotel nearby. This seems to be a common story at this hotel. Someone should explain to them that it's bad business. Fortunately the alternative hotel was of similar standard and not far away, I submitted a separate and positive review for that hotel - the confusingly named Shaftsbury Hyde Park Premier Paddington. Strangely the second hotel was unable to issue an invoice. We were referred back to the first hotel - the one we didn't stay at!