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“great location, that's it.” 3 of 5 stars
Review of Shaftesbury Premier Hotel London Paddington

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Shaftesbury Premier Hotel London Paddington
4.0 of 5 Hotel   |   55 Westbourne Terrace, Paddington, London W2 3UY, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #562 of 1,073 hotels in London
Jersey City, New Jersey
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“great location, that's it.”
3 of 5 stars Reviewed November 5, 2012

Location is great, few mins walk from Paddington station.
Taxi is easy to get as well as other public transportations.

My room was not cleaned properly, still had someone else's rubbish in the bathroom :(
called the front desk, someone came and got trash out but the whole cleaning process is very questionable.
Clerk said he'll let the manager know about the problem but never heard from the manager.

Room is very small., I used double room by myself, still no place to work.
But internet is free.

Breakfast is good/decent but service is simply 'rude'.
Service ladies designate seats for you so they don't do much work.
If you seat somewhere they don't want, they come and express themselves very clearly until you move!
Coffee, not good. I think they reuse coffee...

I left my mobile charger so email them if they found it in my room, still no words from them.

It's a ok place if you have quick business in London and you want to get in and out from Heathrow quickly.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 22, 2012
Dear Guest,

Thank you so much for the feedback given to us whether good or bad it always helps us to improve our standards.

Thank you for the good comments on location.

We have noted your points raised and will be given a serious consideration.
Thank you once again for the feedback and we hope to serve you once again in future.

Regards,

Swapnil Waghe.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed November 4, 2012 via mobile

Firstly id like to say the hotel is in a brilliant location, but thats the only good thing to say about this over priced dirty hotel....
We saw the hotel rooms online and thought it was lovely... but they were only pictures,when we arrived we were charged yet another 30 pound for breakfast we already thought was in price,then we went to our tiny room,it was so tiny u couldnt swing a cat in their and the bathroom had blood splatters all over the seat also some brown stuff on walls, dont have to tell u what it was,also when.we got in to bed there were blood splatters on bedding(discusting) we complained and it was delt with, we had no more problems till breakfast the next morning we pre booked our breakfast , to which we were waitin an hour and a half as night staff didnt pass message on, when we finally got our breakfast it was stoned cold just like my thoughts of this over priced sad excuse for a hotel, what an insult to london the owners should be ashamed....

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SharathShetty, Duty Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 5, 2012
Dear Guest,

Thank you for staying and reviewing us.

I am extremely shocked to experience you had in our hotel as the records that I have with me contradicts and I assumed on your departure that your stay was satisfactory.
You initially complained about the blood stains in the toilet, which was dealt by my housekeeper. We were not informed about any brown stuff’s in the room. I have checked room 308 myself and couldn’t find it either.
Breakfast was informed and charged to you at £24.00. You agreed to this and pre-booked it in advance as well. You called up reception at half past eight in the morning and my colleague delivered all the items by 10 minutes to nine. This was because, when your breakfast was delivered, you asked for coffee, then Tea, then Ketchup and then milk. Your orders came in part and were delivered in no time. On departure you paid for the room service and appreciated my colleague for his service. Here as well, I assumed our service was up to your expectation.

I am really sorry to know that you expected more from us and we were unable to deliver. I really regret not asking you in details on your stay at departure.
Please accept my sincere apologies for the inconvenience caused.

Regards,
Shetty
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Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 3, 2012 via mobile

My single room was small but perfectly adequate and kind of cosy. It was clean but the yellowed, slightly torn net curtains were a bit of a turn off. The reception area is a bit shambolic but once into the main body of the hotel it is perfectly fine. The breakfast was good and the location perfect for paddington station. Whilst this part of London is not one of the best, it does offer something which approaches value for money- a concept quite alien in London.

I would really not recommend this hotel to older travellers. As has been remarked by other reviews, as soon as I opened the room door there were three steps - a fact I sometimes forgot during my stay. I am sure there must have been numerous accidents over the years. I would have hated to have taken my elderly mum as this would have been a recipe for disaster.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 26, 2012
Dear Nigel,

Thank you for your recent review, Your comments on the room regarding steps are valid as we are aware of those rooms having steps and all the rooms has signs on the doors.

Thank you for the good comments on breakfast and the location.

I have noted your points raised and would definitely give them a serious consideration in order to improve and pass on to the relevant department to act on it.

We look to welcome you back to our hotel in future.

Regards,

Swapnil Waghe
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Cardiff, United Kingdom
Top Contributor
151 reviews 151 reviews
88 hotel reviews
Reviews in 76 cities Reviews in 76 cities
396 helpful votes 396 helpful votes
2 of 5 stars Reviewed November 3, 2012 via mobile

If you book this don't expect to stay here. Booked because of close proximity to Paddington and the location of a training course. Arrived at about 6pm on a dark rainy evening. It's a 5 minute walk from Paddington and easy to find. After registering two rooms and providing a credit card we were told the hotel was being renovated and that we would have to move to a sister hotel nearby. This seems to be a common story at this hotel. Someone should explain to them that it's bad business. Fortunately the alternative hotel was of similar standard and not far away, I submitted a separate and positive review for that hotel - the confusingly named Shaftsbury Hyde Park Premier Paddington. Strangely the second hotel was unable to issue an invoice. We were referred back to the first hotel - the one we didn't stay at!

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 26, 2012
Dear Adrian,

Thank you for your recent review, I apologise for the inconvenience regarding the reallocation has caused and thank you very much for bringing it to my attention.

I will definitely be investigating and looking into the issue further to ensure this does not happen to you or future guests again.

Best regards,

Swapnil Waghe
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Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 1, 2012

The hotel was booked for me for a business trip. I arrived quite late, eager to rest before an early morning meeting. After waiting for 30 minutes for the lady before me to be attended, I was told rooms are "out of order" and I will be moved to another location. The answer to "where" was: we are searching. After 2 hours and many other guests arriving with the same treatment I was finally given a hotel half an hour drive away. Very unprofessional.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 26, 2012
Dear Guest,

Thank you for choosing to stay at the Shaftesbury Premier London Paddington. We aim to consistently provide a service with excellence and therefore your thoughts and suggestions are always welcome.

We are committed to provide a satisfactory service on all occasions, but inevitably in spite of our best efforts, at times we fail to do so.

We are embarrassed and most of all deeply sorry for not being able to accommodate you in the property you booked originally. We do realise how inconvenient it must have been for you to go through this unpleasant situation at an odd hour.

I would like to speak to you if you could please call me on 0207 723 3434 and I would be happy to assist you.

Regards,

Swapnil Waghe
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London, United Kingdom
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2012

We haven't been quite impressed with the services, but it was clean, and that was the important thing. The location is good as well. The price were quite expensive as the hotel wasn't what we really expected.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, November 26, 2012
Dear Guest,

Thank you for taking the time to share your positive feedback on Trip Advisor following your recent stay in Shaftesbury Premier London Paddington.

Thank you for the good comments on cleanliness and regarding service i will personally look into it, Please make sure when you come back to us you continue to make the most of it and totally enjoy your time at the hotel.

With warmest regards and best wishes.

Swapnil Waghe
Manager.
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Derry
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2012

We booked a double deluxe room, the first room we where allocated could not be described as either double or deluxe. The bed was against a window, which would have meant one person would need to climb over the other to get out of the bed, the room would be small even for one person. When we complained we were allocated another room which was slightly bigger and you could get out of the bed on either side, however the space between the bottom of the bed and the wall was so small you had to bend over to avoid bumping into the tv which was on the wall. I have seen larger broom cupboards than the bathroom. The pictures on the website were noting like the room we received, the room was very dated and badly in need or refurbishment. The deluxe room was also supposed to have fresh fruit, we did not get any. The breakfast was just ok, the breakfast room was far too cramped and food was luke warm. There were never enough bowls or glasses.
Would not stay in this hotel again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nema D, General Manager at Shaftesbury Premier Hotel London Paddington, responded to this review, October 16, 2013
Dear Guest,

Thank you for your comments. We value your feedback and it has been taken on board.

Kind Regards
Nema Da Silva
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Additional Information about Shaftesbury Premier Hotel London Paddington

Address: 55 Westbourne Terrace, Paddington, London W2 3UY, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#322 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Premier Hotel London Paddington 4*
Reservation Options:
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Also Known As:
Shaftesbury Premier Hotel London Paddington England

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