If you book this don't expect to stay here. Booked because of close proximity to Paddington and the location of a training course. Arrived at about 6pm on a dark rainy evening. It's a 5 minute walk from Paddington and easy to find. After registering two rooms and providing a credit card we were told the hotel was being renovated and that we would have to move to a sister hotel nearby. This seems to be a common story at this hotel. Someone should explain to them that it's bad business. Fortunately the alternative hotel was of similar standard and not far away, I submitted a separate and positive review for that hotel - the confusingly named Shaftsbury Hyde Park Premier Paddington. Strangely the second hotel was unable to issue an invoice. We were referred back to the first hotel - the one we didn't stay at!

The hotel was booked for me for a business trip. I arrived quite late, eager to rest before an early morning meeting. After waiting for 30 minutes for the lady before me to be attended, I was told rooms are "out of order" and I will be moved to another location. The answer to "where" was: we are searching. After 2 hours and many other guests arriving with the same treatment I was finally given a hotel half an hour drive away. Very unprofessional.

We haven't been quite impressed with the services, but it was clean, and that was the important thing. The location is good as well. The price were quite expensive as the hotel wasn't what we really expected.

We booked a double deluxe room, the first room we where allocated could not be described as either double or deluxe. The bed was against a window, which would have meant one person would need to climb over the other to get out of the bed, the room would be small even for one person. When we complained we were allocated another room which was slightly bigger and you could get out of the bed on either side, however the space between the bottom of the bed and the wall was so small you had to bend over to avoid bumping into the tv which was on the wall. I have seen larger broom cupboards than the bathroom. The pictures on the website were noting like the room we received, the room was very dated and badly in need or refurbishment. The deluxe room was also supposed to have fresh fruit, we did not get any. The breakfast was just ok, the breakfast room was far too cramped and food was luke warm. There were never enough bowls or glasses.
Would not stay in this hotel again.