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“worst customer service & rude staff ever!!!” 1 of 5 stars
Review of Alphabet Bar

Alphabet Bar
61- 63 Beak Street | Soho, London W1F 9SL, England (Soho)
02074392190
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Ranked #13,602 of 18,011 Restaurants in London
Price range: $0 - $59
Cuisines: Mediterranean
More restaurant details
Restaurant details
Good for: Bar scene
Neighborhood: Soho
Description: Since its launch in 1997, Alphabet Bar has been a defining venue that helped establish the modern London bar scene, always a favourite Soho hangout, it provides a laid back contemporary atmosphere that is perfect for the workers and residents of Soho.Refurbished with love in January 2011 it’s now ready for its next exciting stage.By day Alphabet creates a friendly and relaxing environment in which to enjoy freshly prepared food, stop for a coffee or have a cheeky drink, by night Alphabet winds up and is ready to party.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“worst customer service & rude staff ever!!!”
1 of 5 stars Reviewed November 2, 2012

Although we had a great time as it was a party & we were all among friends......the staff are rude, unwelcoming and downright obnoxious. The manager saw me waiting at the bar for a drink and said 'yes - what do you want' ...I replied that I'd been waiting for ages and he said....then you should speak up then'.. He was arrogant, rude and basically up his own you know what. The bar maid came out from behind the bar to get glasses and basically shoved everyone out of the way and was rude and stuck up.

The prices are not cheap and the service rubbish. I've never known a place where ALL the staff are so rude.

My group spent about £3k that night and got no thanks, no welcome and just rudeness.

Don't bother going here ......they are not worth spending your money on.

  • Visited November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
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13 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Turn the music down !”
2 of 5 stars Reviewed May 3, 2012

I only went for a drink prior to an art opening on the same street : 6pm, lights go low (impossible to read a paper, I was waiting for someone) music goes up and suddenly it may as well be a nightclub. When my friend arrived shortly after we left and went to a nice pub over the road where the drinks were cheaper and it was possiible to talk.
Not on my recommended list.

  • Visited April 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corton Denham Somerset
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Unwelcoming & Unwilling”
2 of 5 stars Reviewed January 30, 2012

5pm Wednesday Afternoon - Only people in the bar. Friends of mine had arrived before me and ordered cocktails - 2 Mojitos, 2 Mint Juleps & a Caiparinha. I went to the bar picked up a cocktail list, found it to be large so asked for an Old Fashioned and before I could ask to have it with a good peated whisky was told in a very brusk, uncaring and condescending tone they don't do old fashions by a bloke wearing a swiss flag t-shirt with arms crossed and not approaching the bar to assist me in suggesting something that was on the list. I said 'There's nothing like pleasing a customer' to which he retorted 'Company Policy - can't do anything thats not on the list' I replied ' Thats not a great policy then' He, cocky as ever replied ' Not my company' and continued to stand arms crossed 2 ft from his side of the bar. Very well I thought, if you are going to be like that I won't bother myself with ordering a drink. I sat with my friends until they finished their cocktails and then we moved onto somewhere with immaculate service and fantastic cocktails being Milk & Honey.
I work in hospitality on a daily basis running bars and restaurants, I have never posted a negative comment on Trip Advisor as every place has an off day but the attitude & service from this guy was diabolical and he should be ousted from the industry and should never be allowed back through it's doors. If you are the owner of this bar I would be very worried leaving him to be your ambassador.

  • Visited January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Water, United Kingdom
Top Contributor
358 reviews 358 reviews
212 restaurant reviews
Reviews in 140 cities Reviews in 140 cities
222 helpful votes 222 helpful votes
“Not quite abc, but a fun place”
3 of 5 stars Reviewed November 6, 2011

It has a Great atmosphere, and there seemed to be plenty of seats downstairs, although upstairs is where you wants to be. Food so so. In fact it's just so so......nice place for drinks and that's about it really. I would certainly go again, but there are so many fun places in this part of London, it should be part of a crawl!

  • Visited November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
26 reviews 26 reviews
11 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Good but not great”
3 of 5 stars Reviewed September 25, 2011

Came here for a catch up with some friends last Wednesday night and had a reasonably good time, but there are lots of other bars in London that have a better atmosphere and cocktails. I found the ones here too watery and my Espresso Martini was way too sweet. However, the skinny fries and the Baked Camembert dish are yummy bar snacks to share!

  • Visited September 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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