My family has been dining in Matsuri since I was a toddler, I am now 32! My father had quite a good relationship with the manager who would always allow us to dine in the private dining room even though there were only 3 of us.
Since my father passed away in 2007 I have been back with my mother and, on separate occasions, with my fiancé.
The manager is no longer Japanese but Italian which you would think would add a bit more atmosphere to the rather cold and clinical restaurant; unfortunately nothing has changed. In fact, things are probably worse than ever: my fiancé and I dined there a month ago and I know they always bring two simple chocolates with the bill. I asked them whether I could have a chocolate with my coffee instead and they said "no, we give the chocolate with the bill". This is the treatment one gets after spending £250 on a meal for two!
I decided to give matsuri another try for my birthday that is coming up. I emailed them to ask them for the private room as there will be 6 adults and 2 children and I wanted everyone to be able to hear each other. I was told that it is policy to charge £100 for the private room. Even after speaking to them and explaining my late father's loyalty towards the restaurant, they would not budge. Needless to say, it is good Japanese food but not good enough to put up with all these strict "policies".
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