How do you rate a one star Michelin restaurant when the food was excellent and the service terrible?
First of all, the food. My entrée and main were excellent. I had a quibble with the dessert, an orange cake with a sweet topping accompanied by a mixture of yoghurt and honey. To my taste, it was adding sweetness to sweetness. Too much! However, others might prefer this.
My criticism is directed to the service. We arrived just after 7pm on a Sunday evening. There were four couples already seated. Bread and bottled water that I ordered arrived promptly. However, we must have waited about fifteen minutes to receive a food menu. Then having decided what we wanted, we had to wait further until someone took our order. During this time we observed another couple arrive and be placed behind us. After about fifteen minutes, we saw them leave the restaurant, stopping briefly to talk to the maître d. Presumably they got sick of waiting and went to the restaurant next door. I asked for a wine menu but was advised that could only be given to me by the sommelier, who was busy at another table. Eventually, she arrived and gave it to me. I soon saw what I wanted and indicated to a passing waiter that I wanted to place my order. I was advised that only the sommelier could take my order. So I waited, feasting on bread and water (just what I had come here for). Eventually, she arrived and took my order.
Now we waited for the food and wine. By now the bread was gone. Then in a rush, the entrée and wine arrived virtually together. It is nice to have a glass of wine before the meal but that was not to be. By now, I was thoroughly disenchanted.
For me the evening was spoiled by the terrible service. There appeared to be no reason as the restaurant was never very full. I reflected that I had travelled from central London to come to this restaurant, passing many restaurants on the way. That was not a good thought. When I received the bill and noticed the restaurant had added "a discretionary 12 1/2% service charge" as they had threatened on the menu, I could not help thinking that was inappropriate. Incidentally, of the five London restaurants we went to on this trip, only one, the Park Terrace Restaurant at the Royal Garden Hotel, did not automatically add a service charge. There we received service and were happy to pay it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.