We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good food, Bad Service, Terrible Management.” 2 of 5 stars
Review of Automat

Automat
33 Dover Street | Mayfair, London W1S 4NF, England (Mayfair / St James's / Piccadilly / Green Park )
020 7499 3033
Website
Improve this listing
Ranked #6,608 of 17,997 Restaurants in London
Price range: $26 - $82
Cuisines: Hamburgers
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Dining style: Casual Dining
Neighborhood: Mayfair / St James's / Piccadilly / Green Park 
Cross street: Piccadilly
Transit: Green Park
London, United Kingdom
1 review
“Good food, Bad Service, Terrible Management.”
2 of 5 stars Reviewed January 24, 2013

I visited Automat on Sunday the 23rd of December for lunch as I have done previously on quite a few occasions. The food was to its normal high standard (the steak tartare is very good!) but the service was quite poor. From arriving without a reservation and asking for a table, to desert the service was far below what you would expect when spending £80 on lunch for 2. The feeling that was portrayed was that the staff didn't really want to be there, which is understandable given the holiday ahead, though no excuse.

Everything from previous ordered drinks, sauces, water, and sugar for coffee had to be asked for. We were never checked back on and as the meal progressed it became more difficult to get anyone's attention when something (like sugar for coffee, sauces, water, etc) was missed.

If nothing else at least we took some comfort in knowing we weren't alone. The table next to us seemed to receive the same treatment and were overheard discussing the same problems.

I contacted the restaurant near the time and heard a response back from the management. They kindly offered to send me something in return for the disappointment, something I did not expect at the time, but did appreciate given what was a painfully average experience. Nothing ever arrived, and I contacted the management to inform them of so. Nothing has been heard back since. At this point all I can say is that the poor service at automat extends beyond the restaurant floor; Promises should not be made to rectify a complaint if there is no intention to follow it through. The only rationale I can think of is to delay/avoid a bad review.

I will not be returning to Automat as there are far better places in London which offer better value and service.

  • Visited December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

198 reviews from our community

Visitor rating
    32
    86
    46
    20
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brussels
Top Contributor
51 reviews 51 reviews
28 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
“High End Diner”
4 of 5 stars Reviewed January 18, 2013

Great Burger.. Mac and Cheese as a side (always a good option) Very Trendy (is that even a word??) Girl at front of house might be best looking girl i have ever seen... but she may not be as good as the French onion Soup I had as a starter... cos that was the best I ever had.

Had a great night... worth checking out!

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern England
Top Contributor
76 reviews 76 reviews
31 restaurant reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
“Nice buzz - good brunch”
4 of 5 stars Reviewed January 18, 2013

Nice atmosphere, retro decor and good food and fab smoothies - worth a visit if in the area and want something s; sightly more relaxed than some nearby places

  • Visited January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Belgium
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Really good Rib-Eye”
4 of 5 stars Reviewed December 30, 2012 via mobile

Ended up at Automat by chance after our reservation at Maze Grill didn't seem to exist. Friendly hostess at Maze helped us reserve a table. Similar type menu as at Maze with slightly low prices. Service quite ok and starters ok as well. We all decided to go for the Rib-Eye but cooked differently, from well done to medium rare and all steaks were perfectly grilled to order with very delicious taste. Can definitely recommend if you are looking for a good steak. Nice location in Mayfair as well.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RADLETT
Top Contributor
160 reviews 160 reviews
93 restaurant reviews
Reviews in 55 cities Reviews in 55 cities
70 helpful votes 70 helpful votes
“Consistent Fast and with a Central London " BUZZ"”
4 of 5 stars Reviewed November 29, 2012

I like going here for a quick business lunch or with my partner. Easy mixed menu, sensible wines by the glass and a very good diy steak tartare. Service is efficient and sometimes friendly too. Great burgers and other good options.

  • Visited November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Automat also viewed

 
London, England
London, England
 

Been to Automat? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Automat, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.