This hostel looks nice and I wish I could say I had had the opportunity to stay there, but unfortunately due to poor customer service I was unable to. Don't expect any miracles from this place if an unexpected event prevents you from making it to your room on time. My flight was delayed, and when I called to exchange my reservation to the night after, they were booked solid. They were also booked for three other nights I tried. I asked if an exception could be made given the circumstances to have my booking cancelled without penalties, and they all but told me to piss off. Despite being booked solid, and therefore definitely being able to make their money back through another traveller, they refused. Instead, they wanted me to cancel, keep my money, and then rebook the room to another traveller. Needless to say I did not agree to this and was left extremely dissatisfied by the experience, particularly given the attitude of the receptionist and manager, who during my second call told me they had better things to do, and told me to stop calling and wasting their time as they would do nothing for me. I honestly could not believe it. Worst. Service. Ever.
- Official Description (provided by the hotel):
- Passfield Hall provides great value bed and breakfast accommodation in Bloomsbury. The hall boasts a unique mix of classic Georgian architecture and modern facilities in central London.Passfield is well-placed for the West End and all of the main attractions of central London. The British Museum and British Library are only a short walk away. Rooms at Passfield are available at Christmas and New Year, spring and summer. ... more less
- Reservation Options:
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- Also Known As:
- Passfield Hall Hotel London
- LSE Passfield Hall London, England