I stayed here last weekend and it´s been the worst hotel experience ever. Staff were very rude, unfriendly and unpolite. We were waiting for our room for an hour (also you can´t leave the bags in reception, they make me leave them in a corridor) and we we arrived there, what did we find? A small and cramped room with a microscopic bathroom. No towels, no toiletries were given... Just some bleach, bathroom cleaner and an sponge (I got pictures about it). I went to reception to give the key because we were going to explore London and he didn´t even care about it... They were just talking in their language watching a TV programme and eating in front of customers!!! UNBELIEVABLE!! We were walking the whole day in London so we went back I was feeling so tired that I couldn´t be bother to speak with him. I said two times Good night, no answer was given. We were thinking about staying one more night but after the nightmare we went thought so we booked another bed and breakfast in the same area, staff was much nicer and attentive. Train your staff some manners because we are paying your wages!!!
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- Also Known As:
- Chester Hotel London, England