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“Lovely stay for husband's 50th birthday” 4 of 5 stars
Review of Park Plaza County Hall London

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Park Plaza County Hall London
4.0 of 5 Hotel   |   1 Addington Street, London SE1 7RY, England (Waterloo / South Bank / Southwark)   |  
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Ranked #90 of 1,075 hotels in London
GreenLeadersSilver level
UK
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Lovely stay for husband's 50th birthday”
4 of 5 stars Reviewed January 19, 2014

I had emailed the hotel beforehand to advise that it was my husband's 50th birthday and asked if it would be possible to be allocated a room with a London Eye view. I received an email back saying that they had noted it was my husband's birthday and they would make our stay as special as possible. To my very pleasant surprise when we booked in we had been upgraded to a junior suite with living room, kitchenette and bedroom, and the staff wished my husband happy birthday. (He didn't get a card or wine like some other reviewers have mentioned receiving, but as he doesn't drink that didn't matter - the upgrade was more than enough). Our room on the 3rd floor was amazing with a view of the London Eye. There wasn't any full length hanging space in the wardrobe, but as we were only there one night it wasn't really a problem. There was no bath, which would have gone down a treat to soak my tired feet after all the walking we did. The shower was a bit of an experience though as there was just a flimsy curtain and if you moved the tap too far forward then water sprayed all over the bathroom from a little tap outside the shower and soaked everywhere! Also a word of warning about breakfast - make sure you put something over your chair to indicate that you are still there to avoid the incident we had! We started breakfast with some fruit and yoghurt and then went back to the buffet for the full English, and when we returned to the table it had been cleared and another couple were sitting there!! I appreciate that it was getting very busy but we had only been in the restaurant for about 5 minutes and hadn't even touched the pot of coffee which had only just been brought out, so I don't know why the staff thought we had left! We had to point out that we were sitting there and were nowhere near finished with our breakfast! The staff were however very apologetic and quickly moved the other couple so we could sit back down. However that didn't spoil our trip and we would happily return to the Park Plaza Country Hall as it is in an excellent location - oh and I would thoroughly recommend seeing Spamalot too!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 20, 2014
itzmee,

I am pleased to read that you could stay with us for your husbands 50th Birthday!!!

I am also happy to read that we could provide you both with a complimentary upgrade to one of our Junior Suites to mark you special occassion.

I am sorry that you experienced some issues at breakfast. Please rest assured that I will pass this on to our Food and Beverage Manager, but I am pleased that the team could ensure you were able to finish your breakfast and enjoy.

Thank you for your review and I really hope to welcome you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2014

We booked a theatre break to see Book of Mormon and chose this hotel because of the location. We had an amazing stay - the staff were all very friendly and could not do enough for us. Top marks to James on Reception for the birthday card and bottle of wine! Highly recommended.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2014
Charles P,

Great that you could come and stay with us while visiting the theatre to see a great show!

I have passed on your comments to my colleague James. He said he was happy he could provide something extra special to mark your Birthday with us!

We hope to welcome you back to hotel soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Ilderton
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2014

Very clean room. We were surprised as to how spacious it was. Staff were all extremely nice and helpful (as was most everybody else in London). 4 minute walk to Big Ben, London Eye and many good places to eat. Only one regret, we couldn't stay longer.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 17, 2014
Brian P,

Great to read that the team were their usual friendly and welcoming selves!

We are in such a great location with lots of great places to eat, I agree. There is always something more to do and see in London - great excuse to return!

See you again soon.

Kind regards
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Sheffield, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 16, 2014

We chose an executive studio but took the option to upgrade to a Junior suite if one was available on arrival for £15. We were delighted with our room which over looked Westminster and the London Eye. It was a lovely spacious room, with a separate lounge equipt with a microwave, fridge and Nespresso machine. The rooms were really clean as was the whole hotel. The lifts are great too - really nice design.
We didn't book breakfast, but there are plenty of places opened close by.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 17, 2014
trav36,

Thank you for your recent review.

I am pleased you were able to take advantage of our opportunity to upgrade to one of our Junior Suites. These rooms are a bit more spacious and I can see you had a great view, which is even better!

I do hope that you can return this year! Check out our website for some great Winter rates.

Kind regards,

Emily Abbam

Guest Relations Manager
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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 15, 2014 via mobile

This was a great treat and a very nice hotel.
We arrived and had an internally facing room, so we paid £15 and upgraded to an Executive Suite. This meant a better view, a living area, coffee machine and generally more space.
It was a great size, was modern and clean - all you want. It is the nicest hotel I have stayed in.
Service is good and the choice for breakfast was decent and regularly refreshed. It did get very busy and we had to wait a while to be seated, many people were not happy with that.
All in all a great hotel. I would recommend it and may revisit or check out some of the others in the London chain.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 16, 2014
Bigboybrowner

Thank you very much for choosing Park Plaza County Hall and for taking the time to post your positive experience here in London.

I am delighted you enjoyed the space and views from your Executive Studio room, these are really spacious with excellent facilities.

I am sorry you found breakfast busy. As with many busy city centre hotels, we do experience busy periods in the morning which impacts on breakfast. We have worked around this by proactively informing guests to come down early for breakfast and also through posters advising of peak times to avoid. I understand this may have been unsuitable for you but I am pleased the breakfast offering was worth the wait.

Thank you again and we look forward to welcoming you back.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Belfast, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 15, 2014

We went to this hotel in November, for a three night pre-Christmas break in London, family of four. It provides a service that it was exactly designed for...........simple clean comfortable accommodation at an affordable price.

We had a two bedroom suite........please note the second bed is converted out of a lounge area. So a sofa bed for the children, not that they minded. The rooms are clean with a small kitchen if needed - kettle, microwave, fridge, iron.

Location of this hotel could not have been better. Views of the London Eye and Big Ben and walking distance to all the site seeing that your heart could desire. Saves on travel costs.

Top tips -

If you eat in the restaurant they do provide a discount voucher. Bring it on the night you eat, they only redeem this voucher on the night and not at check out time.

Rise early for breakfast or after nine o'clock as at peak times you have to do the good old fashioned British queuing system. However the longest we had to wait was twenty minutes.

If looking for the good old fashioned English pub life, find somewhere outside of the hotel........Red Lion perhaps.........the hotel bar has no character, however the staff are very attentive.

If contacted to upgrade your room for £150 don't bother we where put in the room we would of been upgraded too anyway.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 16, 2014
W_A_M75

Thank you for taking the time to post this review following your recent stay with us at Park Plaza County Hall. The team and I are delighted you have found our location, facilities and services up to a high standard. This is always our intention, and I am pleased to hear that you have had a most enjoyable stay with us.

Availability permitting, we are always willing to upgrade our guests to make their stay more special, and I am again pleased to see you enjoyed this very genuine gesture.

On behalf of the team at Park Plaza County Hall, thank you again and we hope to see you soon.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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North East Lincs
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 14, 2014

Stayed at the Park Plaza for just one night on a theatre trip break. (The Commitments excellent show) - was so impressed. Lovely spacious room with great facilities and a super view. Lovely comfortable bed and so unbelievably quiet considering the location. Everything was clean and pristine and the check in staff very pleasant and helpful.

We slept so well that we turned up at the very last knockings for breakfast (felt a bit guilty) however - no one made a fuss and everything was as fresh as it would have been at the start of service. Really nice breakfast and great restaurant staff.

We do one or two theatre breaks a year and will definitley make this our first choice in the future. So glad my daughter recommended it.

10/10 all round for us.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 16, 2014
soozywoo1956

Thank you for such a wonderful review!

Indeed our guests are what matters the most to us. We genuinely love to pamper them and it is most pleasing for us to hear that we have fulfilled and exceeded your expectations. Our rooms, being quadruple - glazed, are eerily quiet and I am delighted you had a restful night's sleep, what with all the traffic in London!

We very much look forward to welcoming you back on your next theatre break and hope you will stay for more than the one night.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Additional Information about Park Plaza County Hall London

Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Green Hotel in London
#26 Spa Hotel in London
#70 Business Hotel in London
#72 Luxury Hotel in London
#84 Family Hotel in London
#87 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza County Hall London 4*
Official Description (provided by the hotel):
Park Plaza County Hall is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye (walking distance), Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, Restaurant & Bar, an Executive Lounge and a Fitness Centre. Choose Park Plaza County Hall and see what makes us one of the top London Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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