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“Smart, clean, comfortable and good size room” 5 of 5 stars
Review of Park Plaza County Hall London

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Park Plaza County Hall London
4.0 of 5 Hotel   |   1 Addington Street, London SE1 7RY, England (Waterloo / South Bank / Southwark)   |  
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Ranked #105 of 1,066 Hotels in London
GreenLeadersSilver level
UK
Top Contributor
179 reviews 179 reviews
18 hotel reviews
Reviews in 64 cities Reviews in 64 cities
123 helpful votes 123 helpful votes
“Smart, clean, comfortable and good size room”
5 of 5 stars Reviewed April 29, 2013

The Park Plaza Hotel, County Hall is a lovely modern clean hotel.

The staff are smart and very friendly upon arrival.

The standard size room was bigger than the average size standard 4 star hotel room that we have stayed in before. It consisted of a room with a bed and tv, another room with a sofa and another tv, a side kitchen and a bathroom.

The bed was quite comfortable, perhaps a tad of the hard side and the pillows I think the pillows where a little on the slim slide not very plump but it was a decent size room and very clean. Also there was a tv in the bedroom which had cable channels.

The next room consisted of a side small kitchen with a microwave, sink, fridge and cupboard with crockery and the room consisted of a leather sofa which can turn into a sofa bed and another tv, also had long large windows. The room was all very modern with creams and browns.

The bathroom was luxury with marble tops, a bath, a large modern sink, and a decent size shower again all very clean and fresh.

Best room I have stayed in for a chain hotel I would deffinately book again if I need to stay in London.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 30, 2013
Dear 4lemons,

Thank you for your detailed review. It’s great to hear our rooms are probably the best rooms you’ve stayed in! I am glad we were able to make your stay an enjoyable experience and are looking forward to your next visit.

Best Wishes,

Dana David
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (680)
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Malibu, California
Top Contributor
322 reviews 322 reviews
50 hotel reviews
Reviews in 59 cities Reviews in 59 cities
170 helpful votes 170 helpful votes
5 of 5 stars Reviewed April 29, 2013

This has a terrific location and all you'd expect from a Park Plaza property.
I stayed here twice in the last month.
Great for starting your touring of London. Easy walk from many sites, longer walk to Hyde Park and Palace.waterloo station an easy 5 minute walk for trains and underground.
Attractive property, front desk and rooms.
However, do not get an interior room. It's really weird staying in a room without a window to the outdoors.
Above average restaurant on site.
Terrific staff and concierge.
Did I mention great location

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 30, 2013
Dear SanMo,

Thank you for your review and for your double visit this month. It’s great to hear you once again enjoyed your stay with us and our fantastic location!

We are looking forward to seeing you again.

Kind Regards,

Dana David
Guest Relations Manager
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 28, 2013 via mobile

Stayed for one night, as a group of 3 girls in a double studio with lounge and kitchenette (one double and one double sofa bed). Very comfy well appointed rooms, and a great location! Sliding glass door on bathroom doesn't give the most privacy from a noise point of view but we coped fine! Staff were beyond helpful despite being really busy, and all in all I'd really recommend it especially foods you can get a good price which we did on last min!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 28, 2013
LittleMisshappiness,

Glad you and your friends had a good stay with us and that the team were able to look after you!

I hope you can visit us again soon.

Thank you for your review.

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 26, 2013

This hotel is just over the bridge from Westminster, so walking over to our business meeting in the morning gave wonderful views of the Houses of Parliament, Big Ben and the river with the sun shining. We had checked in the previous night and been upgraded to a junior suite, which overlooked Waterloo Station - not so pretty, but enjoyable enough to watch the world go by from the comfort of your room. The service at check-in was excellent - speedy, efficient, friendly, and the same at check-out.
The room had all the facilities you would need, including an iron. And because there was no place for the hairdryer to be fixed in front of a mirror, they had the cunning idea to have a portable mirror on a stand with the hairdryer - fabulous!!! So many times I am in a hotel which promises a hairdryer and indeed it may be there, but nowhere near a mirror or with too short a lead to check the results as you go along. A VERY big pat on the back, CHPP!
And a very comfortable bed.
The room itself was clean and tidy, lots of towels and a nice coffee making machine. There was a kitchenette (being a suite) with fridge, microwave and sink, cutlery and crockery. I could see that you could comfortably have a longer stay here.
All in all, a very good hotel for the price and very handy for the 'business' area of Westminster. Would happily stay there again.

Room Tip: Ask for a room at the front, overlooking the London Eye if possible
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 28, 2013
kookie2,

Thank you for your review.

It's great to read that you were able to take in the sights of London while we had some good weather.

It's also great to know that you liked the small mirror and hair dryer in the room! Perhaps next time you can stay with us a bit longer so that you can see and do a lot more in our great location.

We hope we can welcome you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Warrington, United Kingdom
1 review
5 of 5 stars Reviewed April 26, 2013

My wife & I and our 2 children have just returned from a London Marathon weekend staying at the Park Plaza County Hall. From the moment we checked in on the saturday 20th until the moment we checked out again on Tuesday 26th April nothing was too much trouble for the helpful staff.

Simon (the excellent hotel manager) and his team looked after our every need nothing was too much trouble. The hotel had sepcific pasta menus in the restaurant and extra water bottles / energy bars freely available on the day of the run, they also opened ballast especially early - all things really appreciated by runners!

All the staff congratulated me after the race and their kind and interested attitude really helped to make for a special weekend!

Technically the hotel is excellent as you would expect from a new central London hotel. The staff were also very informative which really helped to make the difference whether it was directions to the marathon start in blackheath or advice of the best way to get to the theatre for the show we had booked.

I would recommend this hotel to anyone considering travelling to London. It has certainly helped my family create some very special memories of a great weekend in London - unforgettable!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 28, 2013
johnfwalsh,

Thank you for your fantastic feedback! I am so pleased that you and your family enjoyed your stay with us!!!

Congratulations once again for completing the London Marathon and I am pleased that you were able to stay with us at such a great time of the year.

I will pass on your thanks to all the team and Simon, our General Manager.

We hope to welcome you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Edinburgh
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 25, 2013

I stayed here recently and it's a pretty good choice for a central London hotel. Welcome at reception was excellent - special marks to Trupti for being so charming and helpful. I was given an upgrade to a small suite with a "proper" window (rather than an internal Atrium room) and it was very spacious. It's definitely an improvement on many London hotels I stay in and great to have enough room to do my morning yoga...
The choice of breakfast was good - again, it makes a difference to have freshly cooked eggs. The breakfast room was a little crowded, but this is to be expected of a busy hotel at peak time.
The only snag I had was the free wifi was not a good connection in my room. But apart from that I was very happy.
I travel from Scotland to London at least every fortnight and I shall definitely be back, and recommend to colleagues. Next week I am in the PP in Lambeth, so I shall hope for a similar experience.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 26, 2013
TallulahR,

Great that you were able to stay with us and that the room was spacious enough for you to do your morning yoga!

I will pass on your special thanks to my colleague Trupti - I am pleased she was able to welcome you so warmly.

I will pass on your feedback with regards to the wi-fi in the room to the relevant department as we are always trying to improve this for all our guests.

I do hope you are able to come and visit us again soon and thank you for your review!

Kind regards,

Emily Abbam

Guest Relations Manager
Report response as inappropriate
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Tampere, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 25, 2013

Comfortable, quite ok hotel near Waterloo station and the Eye, room was quite small, fairly ok setup but lacking in some sense when looking at the price you pay even for just a basic room. Of course, this is London and the prices are what they are. Breakfast buffet was basic, but ok. A bit crowded on couple mornings but that's just propably the timing.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, April 26, 2013
rkurki73,

Thank you for your feedback regarding your stay with us in March.

I am pleased that you were able to stay with us while you were away on business.

I do hope we are able to welcome you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza County Hall London

Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Green Hotel in London
#32 Spa Hotel in London
#58 Business Hotel in London
#88 Luxury Hotel in London
#93 Family Hotel in London
#96 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 398
Official Description (provided by the hotel):
Park Plaza County Hall is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye (walking distance), Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, Restaurant & Bar, an Executive Lounge and a Fitness Centre. Choose Park Plaza County Hall and see what makes us one of the top London Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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