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“Excellent staff, location, room and view!” 5 of 5 stars
Review of Park Plaza County Hall London

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Park Plaza County Hall London
4.0 of 5 Hotel   |   1 Addington Street, London SE1 7RY, England (Waterloo / South Bank / Southwark)   |  
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Ranked #93 of 1,075 hotels in London
GreenLeadersSilver level
bath
1 review
“Excellent staff, location, room and view!”
5 of 5 stars Reviewed January 17, 2013

We had great time at this hotel. On arrival the staff were really helpful and attentive despite it being pretty busy. The breakfast had a good range of food, all very nice! The hotel is an excellent central location and the view over the Thames is fantastic. Massive thanks to all the staff for making our stay in London that little bit more special. Definitely recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Front Office Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
Dear ashhc

I am delighted that we were able to make your stay in London alittle bit more memorial. The aim of the entire team at County Hall is to ensure our guests are happy. We thank you for your future recommendations as these are often the best form of advertisment.

We look forward to welcoming you back for your return stay and don't forget to check out our website for the latest news and offers regarding our hotel.

Kind regards
Karen Lorimer
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rio de Janeiro
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2013

After 20 days in a RTW trip, we had our last night in this excellent hotel. We were two adults and two kids (9 & 11) in a spacious, new and stylish room with a WOW view of our window clock, The Big Ben!
Our kids loved to receive vouchers for ice creams, juices or sprites. In the morning: "Royal Breakfast"!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Front Office Manager at Park Plaza County Hall London, responded to this review, March 9, 2013
Dear Phradues

Thank you for taking the time to complete a review on this forum, we learn a great deal regarding our service and product and take each review to heart.

We hope to welcome you back to the hotel in the near future.

Kind regards

Karen Lorimer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 17, 2013

A great location, a clean room, not really recently-recently renovated, but it's still pretty nice. We didn't like the breakfast, though. Other than that - an overall good impression. Gives a chance to pick out a particular pillow - thats for all you fussy pillow people out there =)

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
Marcysummer,

Thank you for your review.

I am sorry to read that you did not enjoy your experience at breakfast. I will pass on your feedback to our Food and Beverage Manager.

I am happy that you liked having a choice of pillow and I do hope we can welcome you back soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2013

We upgraded to a Suite on arrival, definitely glad we did this as we had views over the Thames and we had extra space in the suite for our suitcases.
The room was nice and contemporary and the afternoon drinks were definitely a highlight for the stay. Buffet breakfast is good, with a spread of traditional english breakfast and nice fresh fruit.
The staff on the front desk were less than accommodating, after a 30 hour flight they were quite rude and made excuses why our room wasn't ready (even though we were checking in late afternoon). To ensure we could go to a room and have a shower within the next hour we decided to upgrade to the suite as we were too tired and annoyed to wait 'a few hours' for our pre-booked room.
In all would recommend it as an option to friends but would not stay here again.

Room Tip: Suite over looking the Thames
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
Cancancandi,

I am glad you enjoyed the views overlooking the Thames and your room overall.

I am sorry that the team were not considered welcoming upon your arrival, but I am happy that we were able to help find you an alternative room that was ready for you to check into straight away.

If you do decide to stay with us again, please do not hesitate to contact me directly by emailing ppchgrm@pphe.com and we will be able to ensure a more positive experience is had in the future.

Kind regards,

Emily Abbam

Guest Relations Manager
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Rio de Janeiro, Brazil
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

In December 2012, I spent eight nights at Park Plaza County Hall with my wife and two kids. Since the beginning, we had a very pleasant experience at this hotel. The rooms were new and comfortable, with a very spacious restroom and a lot of room for clothes. The only thing I would change was the kids bed, which was a sofabed, but that was clearly explained when I booked the room.
Wi-fi worked well and breakfast was excellent. Restaurant was a bit crowded at peak times, but we only had to wait to be seated once - for about five minutes.
The staff was always helpful and gentle, room cleaning was very good and the hotel gave plenty of gifts to my kids, including Christmas gifts.
Location was great, just accross the Westminster Bridge and a five minute walk to Waterloo Train Station. I would definitely recommed this hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
KikoMartinez,

I hope you and your family had a great Christmas and New Years!

I am glad that you were able to come and join in the festivities with us at Park Plaza County Hall during the Christmas period.

I am pleased that the team ensure you had a great time and that the children enjoyed their gifts.

I hope we can welcome you and your family back again soon!

Kind regards,

Emily Abbam

Guest Relations Manager
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 16, 2013

This was an excellent hotel. All the staff were really helpfull, baby friendly, a cot was provided on request. Car park is nearby and its a good central location for London. Thank you to all the staff for making our stay pleasant.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
bindya m,

Thank you for your short, but sweet review.

I am glad we were all able to make your stay a good one!

I hope we can welcome you and your family back again soon!

Kind regards,

Emily Abbam

Guest Relations Manager
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Weymouth, England
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 15, 2013

Stayed at the Park Plaza on Saturday 12 January for one night through a deal I found on Travel Zoo, and it proved to be absolute bargain.
My daughter and I arrived at the Hotel around 11 am knowing we were too early to check in but asked if we could leave our bags so we could go off shopping and to the Theatre. The Receptionist checked our booking and we were given our room immediately.
The room and bathroom were both spacious and clean and the shower was exceptionally large with plenty of room to move around, unlike some hotel showers where you need to be a contortionist. The beds were very comfortable and it was a great nights sleep.
Our deal included breakfast, there was plenty of choice both English and Continental. I highly recommend the scrambled eggs. The Restaurant was busy but then we did go for breakfast at 9 am so it was to be expected, however, we did not have to wait long to be seated. We did have to wait rather a while for a waitress to take our order for tea/coffee but not a big deal.
I would certainly stay here again if I am able to get a reasonable deal as it is a five minute walk from Waterloo Station if that and was a perfect base for our weekend.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, January 19, 2013
piggywiggy01,

Thank you for your review.

I hope you and your daughter enjoyed your shopping trip around London! It's great that you were able to enjoy a nice hot breakfast with us and that you were seated promptly.

I hope we are able to welcome you back again soon for yet another great stay!

Kind regards,

Emily Abbam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Plaza County Hall London

Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Green Hotel in London
#27 Spa Hotel in London
#72 Business Hotel in London
#74 Luxury Hotel in London
#85 Family Hotel in London
#85 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza County Hall London 4*
Official Description (provided by the hotel):
Park Plaza County Hall is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye (walking distance), Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, Restaurant & Bar, an Executive Lounge and a Fitness Centre. Choose Park Plaza County Hall and see what makes us one of the top London Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza
Park Plaza County Hall London England

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