This happened during the tour was an incredible amateurism of golden tours and a dangerous attitude to your customers and tourists in London.
I have traveled many times with tours in various European countries, but my bad experience from your travel agent golden tours is a unique event that deserves to know all to protect other unsuspecting prospective customers.
I visited visitlondon.com which is the official tourist guide for information on trips outside London (Windsor Castle, Roman Baths and Pump Room, Stonehenge) and I decided to travel with the golden tour since it is gold partner.
In no country abandons people the coach and goes without concern for them. Leave us in a castle far away from London unknown place for a tourist with very cold and snow and continue your journey ignoring our luck. You did not make it simple to get us a phone (office had the number of the on line booking) we did not have the number of guide Routh nor the driver to take them because nobody gave us, we had no phone office because it appeared on the printed tickets that kept us in the morning when we got on the bus, so slow to find your phone (had to take the phone to Athens for our give someone our friend who had access to the internet), you see when we quitting the castle did not have access to the internet. When I called the first fax came in the second time did not answer and no one answered the third time a lady with incredible naturalness told us to get taxi for stonehedge, the response was immediate and realized that it happens rather often leave people behind something we made an incredible impression. Of course we did not taxi (and wish we did not have the money to pay) and luckily had the castle train to London, and asked where we learned we had to pay £ 10 each to go to London and came immediately to your offices. There we had an incredible situation, we had to wait an hour to be served because another tourist - client with a problem. When the time came to serve not asked us not apologize or ask if we are well on our health not even know how we got back to London, complete indifference, we say only that we were late (not really) and that we need to send e-mail when go back to our country when we did not have access to internet, complained strongly flustered and even how long because your office continued to treat us amateur and indifference. After we complained we were given a strong pc to send you e-mail.
Asked to e-mail us back our money but they refused.
We realized that only want to Golden Tours is to take people's money and then not care about customers, classics scammers.
I never thought what would be our fate if we had no money the credit card to go back to London?
I never thought what would happen if we were joined by a small child?
I did not think what we would do if we had no money to phone us so we can take phone?
I did not think what would happen if we did not know to speak English?
I did not think you were lost in the area?
and most important of all if we did not think anything happens wrong with our health?
Apparently the scammers are only interested in money.
An irresponsibility that transcends all reason tourists visiting London recently organized and hosted Olympics million tourists, an unacceptable behavior from the golden tours in addressing the problem.
I'm really sorry and I hope no other tourists do not live what we lived.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.