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“big family room in a quiet location” 4 of 5 stars
Review of The Cleveland

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The Cleveland
3.0 of 5 Small Hotel   |   39 - 40 Cleveland Square, London W2 6DA, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #84 of 525 London B&B and Inns
Glasgow, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
“big family room in a quiet location”
4 of 5 stars Reviewed October 20, 2013

Stayed in one of their family suites, two adults and two kids. Room was very large, massive bed, compact but nice shower room, handy kitchenette, dining table and sofa bed. Main bed was separated from the sofa bed by a vanity unit as wide as the main bed and about 5 foot high. Had several large windows but good blackout curtains, no road noisy as on dead end at edge of square.

Got breakfast ever day on free deal, not worth £10 per person and we bought kellogs minis as the only cereal was muesli. Used rolls and cheese to make picnic as got 3 smallish rolls each.

Sofa bed massively uncomfortable, both to sit and sleep on. I was given a spare camp bed so the kids didn't have to share and then they brought us another one unbidden, made a big difference.

Lots of shops nearby, sainsburys and simply food in Paddington station plus a little waitrose at the end of Leinster terrace next to the park (turn right towards Queensway tube). Ate at nice ask Italian near Paddington but didn't really see anywhere else we'd have gone with the kids.

Would use again as such a big room and great to have self catering facility.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Richmond, Virginia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 18, 2013

I wish I could give The Cleveland a 4.5 instead of just a 4.

In my experience, what constitutes a good business is how the staff handles problems as they arise. There was a missed breakfast the first morning; after informing the front desk, our breakfast arrived on time each subsequent morning. I've been to places where the same mistake happens over and over again - I got the impression that would *not* happen at The Cleveland.

We checked into The Cleveland in the late evening and were given a warm and courteous welcome. Our room, Number 16, was on the second floor, which required either stairs, or elevator and half-flight of stairs. There is an espresso machine available in the lobby - very nice.

Our room was small by American standards, but perfectly fine for two adults. The closet/bathroom/kitchenette are all combined into a modular unit. The water pressure was *great*. The kitchenette provided everything we would need for our 5 nights there.

The view was of the interior space between the adjacent building. As we were only there to sleep and shower, I was fine with that. The bed was comfortable and the room clean. I don't think we heard any outside noise and I only heard (very muffled) noise in the corridor once.

The location could not have been better. The walk to the nearest Underground stations was 10-15 minutes. The walk to Paddington would have been shorter had the nearest entrance not been blocked for station reconstruction. We had to walk an additional two blocks around the station.

While I was there:
I wished there were more hooks - but the lack meant I actually hung things up in the closet, which kept the clutter down.
I wished the stools had been chairs with backs - but the lack meant I could move them easily and they didn't take up much room.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howick, New Zealand
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 16, 2013

We have jast stayed 5 nights here we had booked a deluxe apartment with to our surprize with the size of the apartment with kitchenette .They were helpful with any questions and directions and the cleaning and change of towels were good and the lacation was quiet with a short walk to any eating establishments and with two subways station short walk away.had all connections and short walk to Paddington station.a good experience.

Room Tip: walk down to Portabello rd on a saturday to the market notting hill.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, IL
Top Contributor
133 reviews 133 reviews
29 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 14, 2013

We stayed twice at the Cleveland on our recent trip, the first time in Room 12, the second across the hall in Room 14. Room 12 has more character since it includes an original fireplace and window surround. Room 14 is modern European and handicapped-accessible which meant the shower was the entire bathroom (actually that's sort of old European). Both rooms were very large, by London standards, and quiet. Each looked out onto a light well so it was impossible to know what the weather was. The rooms were very clean and the staff very helpful. The kitchenette is why we chose the Cleveland and it was very handy to warm things up and keep dessert and drinks cold. The bathrooms in both rooms also had light wells which was very nice to have natural light. The area where the hotel is located is upscale, as my husband said Porsche, Mercedes, Jaguars were many of the cars on the streets. It is a few blocks walk from Paddington Station, another big reason for our staying there, and near a couple Tube stations as well as restaurants and Hyde Park. Ideally located for us. We'll stay at the Cleveland again when we're in London.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nova scotia
1 review
5 of 5 stars Reviewed October 7, 2013

Great room on first floor - quiet clean. Paid extra for Executive Deluxe Studio room as we stayed 5 nights - so had lots of room. Staff very helpful & friendly. Great location - have difficulty walking but had no problem getting to Paddington, Bayswater & Lancaster Gate Tube - even walked with luggage from Paddington. Enjoyed the walk from Kensington Palace thru to the Italian Gardens. Spent time here then back to the Cleveland.

Room Tip: If you need space suggest Executive Deluxe Studio room or larger
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pequannock, New Jersey
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2013

The staff at this hotel go out of their way to be of assistance. Barbara is an amazing woman to deal with, everybody knows her, and loves her. Her staff is well-trained, helpful, and really friendly.
The rooms here are clean and comfortable, and they all have a little kitchenette.
Three of us stayed here, each with their own room, and we were all more than happy with our room.
This hotel is on a quiet street, away from the noise of London city life. There are three Underground stations within a short walk from here. Queensway is a main shopping street a few blocks away, and Kensington Garden/Palace are really close.
Although the stairs can be an issue, I was in room 31 at the top of the hotel, for most rooms, access is not a problem.
A great place to stay!!!
If I return to London, this is where I'll be staying.

Room Tip: Rooms in the back are quietest. Room 28-31 required walking up stairs. Rooms 3 and 4 are in the bott...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 5, 2013

When we were first arrived at The Cleveland we were excited. Situated on a gorgeous street in a beautiful building we thought we had it in a bag! But as soon as we got to our room, down the stairs we knew we were not happy. The room was dark, damp, airless and soulless. Our windows faced a wall and we couldn't even open them. The bed was fitted with cheap sheets and you could even see the mattress and base. Bathroom was also mouldy in areas. Carpet seemed new but smelt of damp.
The streets surrounding are beautiful and there is a great funky coffee shop up the road which was awesome! We walked everywhere from there too see all the major sights.

Room Tip: Try for a room upstairs maybe
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cleveland

Address: 39 - 40 Cleveland Square, London W2 6DA, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #84 of 525 B&Bs / Inns in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Cleveland 3*
Official Description (provided by the hotel):
The Cleveland Apartments/Hotel is located in a quiet area near Hyde Park. ... more   less 
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Also Known As:
The Cleveland Hotel London
Cleveland Square London
Hotel Cleveland Square
The Cleveland London, England

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