I liked the layout of the boutique hotel, the room, reception, hallway, interior design were all very beautiful. The staff were very friendly. It was only a 5 minute walk to either Bayswater or Lancaster Gate tube and in a very safe area. We didn't have breakfast included in our package, but the kitchenette facilities in the room had a fridge, sink, kettle and little hob so we made our own which was perfect. I had also read that the breakfast wasn't worht the £10 so we didn't bother including it. I thought the price was reasonable for what we got. The weather was extremely cold for when we were there and there was an awful draft from the single glazed window so the staff had to put in an electric heater.
Prior to arriving, I had mentioned that this was a special occasion and the staff suggested we upgrade to the executive room (room 18) for an extra payment. I was disappointed with the room as it looked like the standard rooms.