This small boutique hotel was perfect for my quick five day trip to London. The location is central, two blocks from the Piccadilly tube station and right on bus routes. The lobby is understated and comfortable along with an adjacent lounge and library room with it's honor bar. Also a bar/restaurant which always seems to be humming. Late afternoon tea there was very good. I did not explore the advertised swimming pool or gym.
Check in was simple but the first room I was taken to was a ground floor corner and unless I kept the blinds down the entire time, anyone and everyone could peer in. This was not acceptable and after a short wait, they found me a first floor room that was similar. The buses and heavy traffic on Haymarket street was right outside but all the windows are double paned and glazed and no sound penetrated at all. It was dead quiet, something I insist on in a hotel room. Great closet space. The bathroom had two sinks and plenty of room for toiletries. The tub/shower combination can be a problem, try getting in and out of a slick high sided tub. Not good for seniors. Insist on a room with a walk in shower if this is a problem for you. The other issue was upon opening the bathroom door in the morning the drain in the bathroom always smelled like sewage first thing in the morning. The smell dissipated almost immediately but it was there initially. I complained, and they offered another room but I didn't have the time for that. I don't know if they will ever look into the problem. No one seemed too concerned.
Breakfast was included up to a certain cost point but it would be difficult to achieve that amount. A hot breakfast menu is presented to you and there is also a full large continental style breakfast table of grans, fruits, yogurts, pastries. I had eggs and toast and then fruit and yogurt from the buffet and that wasn't enough to create an additional cost.
The hotel charges by the minute for the internet up to a maximum of 20 pounds.
The other problem was that my travel agent booked my room for a late arrival from the USA but my flight was cancelled and I didn't arrive until 11 am the next morning. I was still charged the full amount for the room. IATA's policy is that the customer shouldn't be charged under these circumstances, but because I wanted a room on arrival, I was charged the full amount.
Make sure you don't get a ground floor room. And if you want a walk in shower, ask for it when m...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.