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“Couldn't have asked for better” 5 of 5 stars
Review of Hand and Flower Hotel

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Hand and Flower Hotel
3.0 of 5 Hotel   |   1 Hammersmith Rd, London W14 8XJ, England   |  
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Ranked #336 of 1,073 hotels in London
Chester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Couldn't have asked for better”
5 of 5 stars Reviewed June 24, 2013

Warm welcoming staff, so helpful, kind.. ace pub/bar/restaurant.. our room was comfortable, clean, had all the mod cons. was perfectly positioned for where we were visiting etc. Breakfast in the morning was gorgeous. On the day of departure, rather than lug our bags all around London, they let us keep all our luggage in their office. Couldn't recommend this place enough. Will definitely come back if we need to be in London again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, October 19, 2013
Thank you for a fantastic review, it's always pleasing to all our staff when our customers take time to write about their experience. We hope to see you again in the none to distant future!

Kind regards

Lee Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Hopkins, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013

I wanted to find something a little out of the ordinary for our London vacation but really didn't want to give up the comforts of a regular hotel and didn't want to break the bank. The Hand and Flower exceeded my expectations. It had a very homey feel with extremely friendly and attentive staff. The building had all the great charm of an old establishment but the room was very clean, extremely well updated and really provided a 'sanctuary' to come back to after a long day of sightseeing. I found myself referring to it as 'home' after one day! The biggest treat, however, was the food: a simple continental breakfast (with melt-in-your-mouth pastries) was available for days in which we had to leave in a hurry, but if there was a bit more time to relax we had our choice of generous and amazingly tasty hot breakfasts as well. We also stopped for dinner one night and had what was, by far, the most exceptional food of our entire trip. I can't wait to visit again!

Room Tip: The 'Sully' was fantastic -large and comfortable with a little panorama view of Hammersmith...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, June 10, 2013
Hi and thanks for your time to write such a fantastic review. To all our friends stateside especially Minnesota we hope to see you all soon and welcome you all to The Hand and Flower once more.

Kind regards

Lee Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odense, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2013

The Hand and Flower is situated close to the station Kensington/Olympia, West Kensington and bus lines 28, 9 and 10 eager to take you to city. You will not find a more wellcoming staff or cosy room. And the breakfast included in the price was second to none. We have never tasted it better in UK. Next time we need room in London, we will chose Hand and Flower.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, June 10, 2013
Thank you for taking the time to write a great review, we will no doubt have one of our fantastic breakfasts waiting for you on your next visit. Don't leave it too long!

Kind regards

Lee Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucestershire
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 1, 2013

We needed a hotel near Hammersmith and Westfields, but something better than the standard chains for a reasonable price. The Hand and Flower did not disappoint. The staff were very welcoming and the room was attractive and extremely comfortable. We will definitely stay again!

Room Tip: Hotel is on a main road opposite the rail line that said I didn't find a noise problem. We stay...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, June 10, 2013
Hi and thanks for a great review, we're so happy to be hearing so many lovely comments from our guests. We look forward to your return and hope to see you soon here at The Hand and Flower.

Kind regards

Lee Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed May 26, 2013

We stayed for one night for a comedy gig at Hammersmith Apollo. Great location - 15 minute walk to the Apollo. Plenty of bars and restaurants close by. 2 minute walk from Kensington Olympia station.
The hotel was unique and rooms quirky and cosy. Staff very friendly and breakfast which was included in the price was excellent, not just a fry up - lots to choose from!
Would definitely stay again!

Room Tip: Lots of stairs.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, June 10, 2013
Thank you for taking the time to write a very nice review. We love when our guests enjoy themselves here with us at The Hand and Flower and we look forward to seeing you again in the none to distant future.

Kind regards

Lee Walton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 23, 2013

Well, first of all thank you - all the people working there... This is not a hotel, it is a place that you feel yourself like home, especially if you are with kids (7 / 4 y.o). Bus station is just across the street and Hyde park - about 30 min. walk. Stayed at the family room end of March '13 - everything was just like in the company website. And the staff is really friendly, especially for the kids!

102 steps are there Craig, leading to our room. Counted them twice :)))

Thank you all and hope to see you soon!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, April 26, 2013
Thank you for taking the time to write a wonderful review, we're so pleased that you and your family enjoyed your stay here with us and look forward to you returning in the non too distant future!

102 steps.... are you sure, that seems like an awful lot of stairs. I guess you can check again on your next visit!

Kind regards

Lee Walton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroud, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

My wife, two daughters (aged 7 & 3) & I have just spent two night on a short break to London and I can't recommend the Hand and Flower highly enough.
Before travelling, we spent a long time on various websites trying to choose the right hotel and after speaking on the phone to Craig at Hand & Flower regarding a few queries and reading other reviews, we decided to stay there. What a fantastic choice it was; I have stayed at many hotels in London and always approach our capital city's hotels with some trepidation, normally staying in large "branded" chains with indifferent staff. Hand And Flower is a real breath of fresh air.
We were greeted by Craig & Joyanna (I hope I've spelt this correctly) who were both very friendly and welcoming. We were kindly allowed to check in early and were taken to the family room, named "The Lovatt". Our room was simply lovely. We had a Queen sized bed and two single beds for the girls all of which were sumptuously comfortable, with lovely bed linen & towels laid out. There was an en-suite, and in a nod to Hand & Flower offering that little bit more, we had a BOSE i-Pod dock, Smart TV & PS3 which, although unused, would have been handy if the weather was poor.
We ate at the Hand And Flower both evenings and the range of beers and wines were really, really good. The food on both nights was fantastic and although they do not have a childrens menu as such, they were perfectly happy to serve/split an adults portion onto two plates for my daughters. Although we were, in essence, eating in a bar; the atmosphere was never rowdy even during the football match on TV and at no stage did I ever feel that it was an inappropriate place to be with my children. There was always a good choice of varied music playing in the background appropriate for the mood/time of day which gave Hand And Flower a really nice "mellow vibe".
Breakfast's were fantastic with a menu to choose from (ours was included in the room price) and you could have continental breakfast, cereals, or cooked breakfasts......or both should your appetite deem it necessary.
In terms of location, it's great. It's about a 10 minute walk to Kensington High Street Underground and from there the Natural History Museum, Buckingham Palace etc are only a two or three stops away and as such it's really easy to get around London. We went
In summary, what a fantastic place to stay. You could not ask for a nicer room, food or friendlier, accomodating hosts in Craig & Joyanna. I have always seen visiting London as a bit of a chore but this is the first time that i've actually enjoyed it and very central to that enjoyment was the quality and hospitality offered by Craig and his team at Hand & Flower. Without a doubt, we will return.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
handandflowerW14, General Manager at Hand and Flower Hotel, responded to this review, April 18, 2013
Thank you for taking the time out to leave us a review on tripadvisor. I enjoyed reading your feedback and will pass your kind comments onto my team.
I look forward to welcoming you back to The Hand and Flower in the near future.

Kind Regards

Lee Walton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hand and Flower Hotel

Address: 1 Hammersmith Rd, London W14 8XJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#251 Business Hotel in London
#335 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hand and Flower Hotel 3*
Official Description (provided by the hotel):
A beautiful Victorian pub/hotel in the heart of Hammersmith, The Hand and Flower has been extensively refurbished and incorporates eight luxurious guest rooms in an historic, century-old building. A fresh menu and real ales make it a great local, too. ... more   less 
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Also Known As:
Hand And Flower Hotel London, England

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