This location was just what we wanted, minutes from the Underground as well as a couple of grocery stores. We loved having the kitchenette for breakfast and were able to get coffee in the breakfast room. Our first night was on the ground floor on Cromwell Road and it was very noisy; we asked to move and were put two floors higher and around the corner on Queens Gate. There was still some traffic noise but no more than would be expected when one is staying in a city! The second room however was in the older section and not quite as nice as our first. We found some staff very helpful, some not so much. Plenty of good restaurants nearby and can walk to the Victoria & Albert Museum which was great.