I could put up with the fact that the Hotel's hallway looked unkempt, with bits that had been painted over in a hurry that should have been tidied up first. We put up with the cold tap giving hot water, and the hot tap giving cold, and also the fact that one of the taps could twist around on the sink. The water damaged ceiling above one of the beds and the mould stains in the bathroom were not attractive, but I could even overlook this, because the family did actually enjoy the breakfast - although having to go next door but one for it was not the best way to start the day. I could put up with all of this if it were not for one thing. My daughter accidentally left her teddy bear in the room, when we left and didn't mention it for a week. When we rung up the Astoria, we were told that they had looked but couldn't find it and that they would probably have thrown it away. What kind of people would do this?
yes , I admit, we should have re-checked, we thought we had! but things do get left in hotel rooms and I would have expected a call , or an email, just to say "would you like your teddy back?"
In my opinion, Avoid this hotel like the plague, this does not seem to be a place that cares about it's guests!
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- Also Known As:
- Belmont And Astoria Hotels
- Belmont & Astoria Hotel London
- Belmont Astoria London
- Belmont & Astoria Hotels London, England