Knowing the hotel already, when I booked my 5-days stay I asked for a quiet room on a high floor. I wasn't really expecting to get one but it was worth a try.
Upon arrival late at night, not only I was immediately given a room on the top floor, but it was also facing south with a great view and it was larger than average.
I was delighted!
I was also pleasantly surprised to find a working tv in the room (two years ago you had to pay extra for it).
1 hour of free telephone is still valid and is a treat.
This time I also tried room service (fairly good) and the ironing room (very good). Breakfast at the Grill still a little disappointing.