When I am in London, I always stay here. Why? Because of the sincere welcome; the friendly, helpful owners and the safe, secure environment.

There is no better value for money hotel in London. That is a fact. Yes, there are more expensive hotels. There are more modern hotels. And there are 5 star hotels. But none of them give you quite the same warm welcome time after time.

For me that's the unique 5 star quality that Mandalay and Dwight and Gary have mastered.

We stayed at the Mandalay Picton house. The owner and his family were so friendly and helpful to us while we stayed there and they added to our experience in London.

Good: Great staff, clean place to stay, great value. Good location relative to Tube stops, especially the Heathrow Express to Paddington train. The breakfast was very enjoyable and included cereal, fresh made eggs, tea, juice, cookies, and toast. Wonderful! Everything was clean and we felt comfortable in our room.

Average: the room we had was a bit tight and, like many European hotels with bathrooms added to rooms after the fact, the bathroom was small.

Overall we recommend this as a good, clean, and friendly place to stay while in London. We will use it again.

Stayed here for 2 nights and it was a pleasant stay. The hotel was convenient with walking distance to tube (5 mins) and stores nearby. Was surprised that this hotel served halal food which makes it easier for us to eat.

Had stayed in a rather large room to accommodate the 5 of us (3 small kids) but the room was still cozy and clean. Loved that the rooms were warm when outside it was freezing. TV and toilets worked fine without any problems.

However, the best thing about the hotel are the people and them being very accommodative to our needs. They also managed to book us a taxi from the hotel to Heathrow at a good price and were very accommodating in terms of directions to eat and go to certain places. They also packed us breakfast as we had to check out early in the morning. Noticed that some of the people there spoke other languages as well (not mistaken French and Japanese).

Negative side of it was maybe the breakfast as wasn't as good as expected but that was me alone as none of the others raised it up. Wifi signal in the room was also quite poor. However, overall a very good stay indeed..

Great location, great staff, very reasonable rates (plus a reduction for only having 3 in a quad room). Rooms are clean and serviceable. Only one complaint, the fire alarm went off at 6.50 am!! Finally, although it's adequate and surprising that its included considering the low rates, I would recommend going out for breakfast!!