As most people have pointed out, the hospitality and service at this hotel is five stars. The owners are incredibly welcoming and friendly people.

A few times we ended up talking to them for 20+ minutes at a time - about everything from our hometowns and London to world issues and the weather. It was a joy to meet them.

As for the rooms they are in need of an upgrade, like many budget hotels in London. The amenities, blankets and window coverings are a bit dated (and our toilet seat was broken).

The breakfast was not very good.

The location is great - just a short walk from Paddington Station, close to some great restaurants and pubs, and close to Hyde Park and Kensington Gardens.

I have been in Mandalay five nights in april with my mum and sister. I chose this place thanks to the reviews on Trip Advisor, and all the expectactions were respected.
At the moment of booking I asked for a triple room, and Gary, the owner, answered me very quickly, offering a four beds bedroom at the same price because of the availability. I found it very honest and nice.
The bedroom (as I was told) was in the basement, with bathroom and a window on a small court. The atmosphere is really british, with carpet everywhere. It seems to stay in a family house. What really surprised me, as I already have been in London's accomodation, was the cleaness of both bedroom and bathroom. That is a really good point. The fornitures are in good condition, that's not a design hotel, but honestly, who cares when everithing is so nice and clean. Breakfast is good enough to a perfect morning start: then just have a five minute walk in the nice area and take the Paddington metro line to reach all the amazing attractions in London.
Just few more words to say that Gary, Dwight and all the staff will make your stay a real pleasure: nothing better coming back after a long day then a sincere welcome, a smile and a nice chat.
I will definitively reccomand Mandaly Picton and come back for my next trip in London!

My family of four stayed four nights at Mandalay in mid-June. From the planning stages right through to our check out the owners, brothers Gary & Dwight, could not have made us feel more welcomed. Gary arranged for a car service to pick us up at Heathrow. Having this set up for our 11 pm arrival made our arrival effortless and the price was cheaper than others. A typical English breakfast is served which may not appeal to some American's tastes (baked beans, for example), but we found it plentiful and a good source of fuel to start the day. The room was clean and basic, the location fantastic - right between Hyde Park and Paddington Station. But what really made our stay was the hospitality of Gary and Dwight. Both went out of their way to not only make our stay wonderful but they really made us feel like family. We arrived back at the hotel one evening and Gary greeted us with a smile and a surprise... He had made a traditional Burmese dessert for us- which was delicious! The day of our departure we had an early flight and Dwight packed up a goodie bag for us to take with us! Gary also gave my kids a book as a gift! When we return to London we will most certainly be staying at Mandalay!

The owners of this hotel are authentic human beings and I won't spoil your fun but do spend some time talking to them; their life history is part of the adventure!
The room is adequate, clean, had all we needed. Breakfast was a lot of fun, and I got special tea made just the way I like it, the Indian way with milk brewed with the tea, simply because I asked Dwight where the best place to get a cup of chai was in London.
The neighborhood has great restaurants nearby, and is walking distance from Paddington station and Hyde Park. I was grateful to have found out about this treasure. And as a bonus it has a Tripadvisor award, which I did not know about prior to arrival.