My family of four stayed four nights at Mandalay in mid-June. From the planning stages right through to our check out the owners, brothers Gary & Dwight, could not have made us feel more welcomed. Gary arranged for a car service to pick us up at Heathrow. Having this set up for our 11 pm arrival made our arrival effortless and the price was cheaper than others. A typical English breakfast is served which may not appeal to some American's tastes (baked beans, for example), but we found it plentiful and a good source of fuel to start the day. The room was clean and basic, the location fantastic - right between Hyde Park and Paddington Station. But what really made our stay was the hospitality of Gary and Dwight. Both went out of their way to not only make our stay wonderful but they really made us feel like family. We arrived back at the hotel one evening and Gary greeted us with a smile and a surprise... He had made a traditional Burmese dessert for us- which was delicious! The day of our departure we had an early flight and Dwight packed up a goodie bag for us to take with us! Gary also gave my kids a book as a gift! When we return to London we will most certainly be staying at Mandalay!

The owners of this hotel are authentic human beings and I won't spoil your fun but do spend some time talking to them; their life history is part of the adventure!
The room is adequate, clean, had all we needed. Breakfast was a lot of fun, and I got special tea made just the way I like it, the Indian way with milk brewed with the tea, simply because I asked Dwight where the best place to get a cup of chai was in London.
The neighborhood has great restaurants nearby, and is walking distance from Paddington station and Hyde Park. I was grateful to have found out about this treasure. And as a bonus it has a Tripadvisor award, which I did not know about prior to arrival.

We work around London all the time and have stayed in some dumps, it was very nice to find a good clean hotel and will always stay here in future. Room big shower good and a good breakfast to start the day.

We stayed at this hotel during the Queen's Diamond Jubilee. We arrived as strangers and left as friends. Dwight the owner is an absolute star. He made our stay very comfortable, nothing was too much trouble. The reception area is so pretty, security is good, the front door is always locked and we were able to leave our luggage after check out which was a huge bonus for us. The hotel is just like Upstairs Downstairs television programme, full of charm and atmosphere. We have already booked our next stay at this hotel and highly recommend it to anyone visiting London. It is very rare these days to receive such hospitality from this family owned and run hotel. We will never stay anywhere else in London again.