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“Superb!” 5 of 5 stars
Review of The Sumner Hotel

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The Sumner Hotel
4.0 of 5 Hotel   |   54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England (Marylebone)   |  
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #58 of 1,075 hotels in London
Oxford UK
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Superb!”
5 of 5 stars Reviewed September 13, 2009

This was a great find (through this site).
The staff are some of the most friendly, helpful and informed I've come across.
The whole hotel was spotlessly clean and room was delightful - one of the most comfotable hotel beds I've ever slept on. we were in London for a couple of days (20th Wedding Anniversery), but would have happily stayed longer.
Highly reccommended.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,104 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2009

We traveled with our teenage daughter and found the triple accommodations to be very spacious by European standards. Location was very good, near Marble Arch, Oxford Street (good shopping) and lots of restaurants. Hotel itself is in a residential area and not within easy walking distance to major sights (eg. Buckingham Palace, the Eye, etc.). It was a very good location for us, as this was not our first time to London. Included breakfast was very convenient, although the window of opportunity for it is from 8 to 9:30 -- worked for us, maybe not for all. Beds very comfortable, including single twin bed brought in for our daughter. Bathroom was very clean and worked well. Staff was very helpful. Sitting room is very comfortable, lots of seating and a computer with free internet service. Can also use your own in the room with a free password. There is a real bed and breakfast feel to the place and the other guests were friendly but not intrusive. Our room faced the front, but it was perfectly quiet. Would absolutely stay here again.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2009

We truly enjoyed our stay at The Sumner. It was in a great location. Friendly and helpful staff. Extremely comfortable beds. Nice breakfast. Free internet which was a bonus. I get so tired of paying for internet use in hotels! I would highly recommend this hotel and would definitely stay here again.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margaret River West Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2009

Stayed in August 09 after reading Trip Advisor reviews. We found the staff so very friendly and helpful, and the bed the most comfortable ever. But as we were given the only ground floor room, we found that people could look in as they walked past. The A/C did not seem to work very well and the room smelled stuffy, but if we opened the window we got street noise. In hindsight, we would have been much happier with the room if it had been upstairs, it was quite large and the standard was very good really. The breakfast was quite good, although there was no fruit platter, but some fresh fruit was available. BUT breakfast was only served from 8 AM till 9.30 AM, not great for a lot of people.
Overall though, I would recommend the Sumner, just book a deluxe room like we did, but stipulate upstairs.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2009

This is the 2nd time we have stayed at the Sumner and we have to say if we are in London again we will be back. The accommodation itself has everything you need, there is a pleasant room down stairs where you can have a cup of tea, read one of their books or browse the complimentary internet. The location is fantastic, there is a self service laundry just around the block, transport isn't far and Oxford street and a selection of restaurants is just around the corner. Highly recommended by us!

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Norwich
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 21, 2009

Smart converted town house hotel, a couple of minutes walk from Marble Arch. Room (we stayed in room 109 on the top floor) was of a reasonable size for central London, spotlessly clean, with a comfy queen size bed, good linen, air con, flat screen TV and mini-bar. The room faced the street but did not suffer from much noise due to secondary glazing. Bathroom was again very clean and modern although on the small size - shower only, no bath and very little space for toiletries etc. The compliementary breakfast was ok with a range of cereals, croissants, ham & cheese plus coffee and orange juice. However, hot items limited to scrambled egg, beans and, strangely, hot dog sausages only - certainly don't expect a full english breakfast buffet. The breakfast room is quite small and bright and not a place you'd take time over a leisurely breakfast reading the Sunday papers. Overall, a pleasant change from the major 4 & 5 * chains and perhaps a little bit cheaper. Downside is the limited breakfast selection in the small breakfast room which you would not want to spend more than 15mins in............

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NorCal
1 review
3 of 5 stars Reviewed August 16, 2009

I had been looking forward to my stay at the Sumner after reading such strong reviews for it. Unfortunately, the room I'd booked was in the basement of the hotel. It was a good-sized king room, and for the basement level the light was OK. However, one really shouldn't be greeted with this scenario after flying for seven and a half hours, claiming baggage, going through customs, and managing the tube out of LHR.

To boot, my room was across the hall from the hotel's breakfast room, so every morning I was subjected to the din of clinking flatware, porcelain, and tourist conversation. Not unbearable, but again not what I'd signed on for. The breakfast was OK, but lacked the sense of bounteousness that marks a decent buffet. I'm not a huge eater - but a good fruit selection would have made a difference. I kept thinking of this great little hotel where I stayed in Cologne last year...

Lastly, the hotel offers to procure tickets to London shows for its guests. I could have taken care of this on my own, but delegated the task to the front desk on my last day in London. I returned to the hotel around 5:00 to find that it hadn't happened, and the person working the front desk had received no information on this request from the staff working earlier in the day. By this time, the pickings for the show were slim.

Overall, I felt like these people were not on their game. For the rate I paid, I expected more.

  • Stayed August 2009, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about The Sumner Hotel

Address: 54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#38 Romantic Hotel in London
#50 Luxury Hotel in London
#107 Family Hotel in London
#113 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Sumner Hotel 4*
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London
The Sumner Hotel London, England

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