Ok here's the positives - The hotel and room was clean and well equipped. There is a nice breakfast room with access to a small garden. Whilst the garden is advertised rather bizarrely as a Japanese garden when it doesn't resemble anything close to one ... It is still pleasent enough!
The location of the rooms are a bit of an oddity. There is a room literally an inch away from reception and one to the front door. We paid extra to have a large room as some are specified as 'snug' - Our 'large' room was in the attic and had slanted ceilings. It was nice but cramped as there was little room to change and store bags.
The location of the hotel is between 2 stops - One is on the central line and a ten minute walk, the other Piccadilly line and a couple of minutes. Both taken roughly 40 minutes to reach central London. Trains come every 20 minutes or so through the day and are less frequent at night. Needless to say this shaves a lot of the time from a weekend break just getting around.
Now for the bad ... Or worse - when we arrived we were given a key to the room that didn't work. The manager was incompetent and it took him half an hour and several trips to reception to sort this out. It was unbelievably hot in the corridor whilst we were waiting and at the end of it all there wasn't even an apology.
The following morning my partner left early to go to the Olympic games. As the room was in his name all I needed to do was check out. The room had already been paid for via a booking website yet they insisted they had not received the money and they demanded to take my phone, bag and wallet from me. The manager was aggressive, rude and was condescending. He would physically not let me leave and it took for me to threaten to call the police to calm the situation down.
I eventually paid for the room again so I could avoid any further confrontation - I now have to contact my credit card provider and police to try and resolve this.
I would not stay here again for a number of reasons. At all costs avoid!
- Official Description (provided by the hotel):
- Hotel 55 is a 27 room boutique hotel just a 2-minute walk from North Ealing Tube Station. Stylish accommodation with free internet is 30 minutes from central London by underground. Each air-conditioned room at Hotel 55 features a king-sized bed, flat-screen TV with freeview and a Nespresso Coffee Machine. They also include L'occitane toiletries and minibars. Momo Japanese Restaurant is located within the hotel and serves authentic Japanese cuisine. Continental breakfast is served daily and it only costs £6.50 Per person. Our guests can also enjoy a drink in the elegant 24 hour lounge bar. Wembley Stadium and Kew gardens are both within a 3-mile radius of Hotel 55. The M4 is a 10-minute drive and there is limited parking available, on a first come first served basis. ... more less
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- Also Known As:
- 55 Hotel London
- Best Western London
- Hotel 55 London, England