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“Fabulous break, hotel superb, a great location, everything close at hand. We will definitely be back!” 5 of 5 stars
Review of Hilton London Tower Bridge

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Hilton London Tower Bridge
4.0 of 5 Hotel   |   5 More London - Tooley Street, London SE1 2BY, England (London Bridge)   |  
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Ranked #147 of 1,064 Hotels in London
Ipswich, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Fabulous break, hotel superb, a great location, everything close at hand. We will definitely be back!”
5 of 5 stars Reviewed January 15, 2013

This hotel is fabulous, a great location and everything close at hand. London Bridge Tube only minutes away. We were upgraded to a queen-sized room which was super. Really stylish reception area and cocktails in the Ruba Bar to die for! Breakfast excellent - everything you could wish for and freshly made. Lots of good restaurants nearby and the views over the river at night are stunning. Also overlooks the Chard which is opposite - good if you want to visit when it opens in February!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, February 3, 2013
I was so happy to hear that you enjoyed your break and that our hotel and team were able to contribute to the overall enjoyment of your time in London.

We thank you for having taken the time to post feedback and we look forward to your next stay with us at Hilton London Tower Bridge.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,496 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (331)
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Kingston upon Thames, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

Much more than a business hotel. The standard rooms are spacious and stylish. The lobby encompasses the front desk, bar, and two restaurants, and it's all done extremely well. Great service everywhere within the hotel. And a fantastic location, near to the tube, near the river - fantastic.

Room Tip: Ask for a view of The Shard.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 15, 2013
I am glad you found our hotel to be modern, spacious and stylish. We appreciate your feedback and look forward to your future stays.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Top Contributor
132 reviews 132 reviews
105 hotel reviews
Reviews in 66 cities Reviews in 66 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed January 13, 2013

I think overall this is the best HIlton in London. Very modern..well lcoated near London Bridge. Laods of things to see nearby and lots of good eating and drinking places nearby. The place modern and comfortable. It is popular and hence is often expensive and or full.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 15, 2013
I was glad to hear that you found our hotel to be modern and comfortable. We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 13, 2013

My wife, 18 month old son and I had a four night stay in December 2012, had a very good price as booked far in advance. We were allocated one of the larger double guestrooms (room 515) which was also right at the end of a corridor so very quiet which suited us well. Breakfast buffet was great, very good selection of hot and cold food. Wont hesitate to stay here in our next trip to London.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 15, 2013
I am glad you enjoyed your stay, the room size and the breakfast so much. We look forward to you staying with us again in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
81 reviews 81 reviews
61 hotel reviews
Reviews in 46 cities Reviews in 46 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 11, 2013

Hotel is very modern and rooms are smart and comfortable. As usual for London it is let down by the generally casual approach to service. Gives the impression they are under-staffed and not well managed or driven on the service front despite the high prices. On quite a few occasions I was left hanging on endlessly when trying to call reception. Room service was also sloppy with things being missed. But staff are very alert in getting you to sign the bills - shame they don't have the same level of alertness in providing the service. As I stayed there for two weeks it was all rather irritating. Not what is expected for a Hilton in my experience. But if you are there for just a few nights you might not notice.

Perhaps most annoying is the wireless system. They operate two systems for the reception area and bedrooms!? Added to which they charge about £15/ 20 per day - ridiculous in this day and age even more so when the signal is not that brilliant.They did say they were upgrading the system.

Location wise it is very near London Bridge so if you want to be close to the West End - Central Area this might not suit you as it is a good 15/20 mins tube ride and involves a complex change at Waterloo unless you stay on the Jubilee Line and change at Bond Street which is not too bad. Otherwise it is great for the river walks along the south and some great bars but beware that if you like retail therapy it may suit you to be more central. It really is a business hotel.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
I was sorry to hear that you had mixed emotions about our hotel. I was very surprised that you had issues over the two week period you stayed with us. I would encourage you to please email me directly so that I can get to the bottom of your complaints as nothing was reported to us during your stay.

We usually receive rave reviews about our service and responsiveness so whilst I sincerely apologies that we let you down, I also hope that you do not judge us solely on this one experience.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 11, 2013

Stayed for two nights during January. The hotel is modern and located near the London bridge underground station. Service was excellent, especially at the reception and over the phone.
I do expect a hotel at this level to offer free wifi and in good quality (wifi is £15/day and not always stable).

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
Thank you for taking the time to post feedback. I was so happy to hear that you loved our location and found our hotel to be of such great value.

We look forward to your next stay with us.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Capua, Italy
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 10, 2013

Lots to appreciate: excellent food, lounge service impeccable. Exec lounge is £300 upgrade - but worth it! Breakfast & light supper (until 9:) drinks, wine, beer all included. 9th floor exec lounge made the stay. £15 Wi-Fi, very slow. Free Lobby Wi-Fi dreadfully slow. The best thing about this south-of-the-river hotel is convenient proximity to Undergound. 5 min walk to London Bridge stop.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, January 13, 2013
Other than the speed of your Wifi connection, I did not see anything from your review which would leave you feeling that our hotel was 'very average'. We appreciate feedback from all guests and are truly sorry that you felt this way. If you wish, please email directly with any additional details of your stay so that I may investigate them.

My team and I look forward to welcoming you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#84 Business Hotel in London
#90 Family Hotel in London
#108 Luxury Hotel in London
#139 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of London's best known historical landmarks, Hilton London Tower Bridge is a modern and contemporary hotel with a striking exterior and is ideally situated on the doorstep of the City. This 245-bedroom hotel with high speed internet access in every guest room and wireless broadband internet access throughout offers something different and whether you're on business or pleasure the subtle touches of colour will enlighten your stay. When it's time to entertain clients or simply relax, take advantage of the hotel's lively cocktail bar before enjoying the delights of the restaurant's European cuisine to complete a memorable stay. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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